Business Operations Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Business Operations Manager - Center of Excellence

The Business Operations Manager serves as a key member of the Center of Excellence (COE) team, driving operational excellence across Project and Development Services and Facilities Management functions. This role combines team leadership with extensive process improvement and change management responsibilities, ensuring continuous enhancement of service delivery through systematic optimization, stakeholder engagement, and change initiatives. This is a hybrid position.

Team Leadership & Development

• Lead and manage both Project and Facility Coordinator teams supporting project delivery and facility operations
• Recruit, onboard, and develop team members with focus on adaptability and continuous improvement
• Establish performance objectives aligned with goals and coach teams through organizational transitions
• Serve as subject matter expert for evolving systems, processes, and operational tools
• Foster culture of safety and innovation with focus on enhancing use of AI
  
  

Process Improvement & Change Management

• Identify, assess, and prioritize improvement opportunities across multiple business functions through workflow analysis and stakeholder input
• Design, test, and implement enhancements in collaboration with cross-functional teams, utilizing Lean, Six Sigma, or similar methodologies
• Develop comprehensive change management strategies including communication plans, training programs, adoption metrics, and resistance mitigation
• Create and maintain Standard Operating Procedures and Playbooks that incorporate best practices and lessons learned
• Lead organizational initiatives affecting operational teams and coordinate multi-stakeholder implementation efforts
• Monitor outcomes using key performance indicators and establish feedback mechanisms to capture continuous improvement opportunities
• Serve as change agent and champion for transformation initiatives across the organization
  
  

Operational Excellence & Compliance

• Oversee project data integrity, documentation governance, and workflow approvals
• Address system and process issues through root cause analysis and implement corrective actions
• Drive technology platform adoption and coordinate user experience enhancements
• Support standardization across regional Projects and Facilities teams
• Design and deliver training programs for new processes, tools, and system enhancements
• Provide escalation support while capturing insights from recurring issues to inform future improvements
• Champion compliance initiatives and efficiency optimization
  
  

Cross-Functional Collaboration & Stakeholder Engagement

• Partner with leadership across functions to align improvements with strategic objectives
• Facilitate cross-functional working groups, process workshops, and strategic planning discussions
• Build consensus among stakeholders for changes and system enhancements
• Lead employee onboarding and offboarding optimization initiatives
• Coordinate day-to-day activities and respond to leadership requests
  
  

Financial Management & Project Controls

• Review and streamline financial processes, invoice workflows, and approval cycles
• Eliminate payment obstacles and reduce transaction cycle times
• Oversee retainage management and project closeout procedures
• Implement financial controls, validation procedures, and coordinate improvements between project teams and finance functions
  
  

Key Competencies for Success

• Demonstrated dual expertise in both people leadership and formal process improvement/change management
• Proven experience leading projects across multiple departments or business units
• Strong command of process improvement methodologies and change management frameworks
• Exceptional ability to influence and manage relationships with stakeholders from senior leaders to frontline staff
• Analytical and data-driven mindset with ability to build compelling business cases for change
• Experience leading teams responsible for transactional, operational, or project-based work

 

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Charlotte, NC, Raleigh, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.