IT Help Desk Technician

Description

Dogwood Industries – Who We Are

Build your future with Dogwood Industries!

Dogwood Industries is at the forefront of designing and manufacturing Pre-engineered Panelized Relocatable Metal Buildings, delivering industry leading solutions for mission-critical projects across industrial and DoD markets. Through a precise blend of manufacturing and construction, we enable high-performance, rapidly deployable structures that keep critical missions moving forward. Our team provides leadership in the design process that transforms the way our clients work by delivering buildings as equipment solutions in harsh environments around the world. If you are motivated by innovation, thrive in a fast-paced setting, and want to be part of a team that is revolutionizing the building industry, we'd love to speak with you!

General Job Description

Dogwood Industries is seeking a dependable and tech-savvy IT Help Desk Technician to provide frontline IT support across our Sedro-Woolley, Everett, and Bothell locations. This 100% on-site role is critical to ensuring smooth day-to-day technology operations for our team members. The ideal candidate will manage incoming support tickets, handle device setups, maintain user accounts and documentation, and escalate complex issues. Your work will allow our IT team to focus on strategic initiatives and infrastructure improvements that support our rapid growth.

Duties & Responsibilities

• Manage and resolve incoming support tickets via our RMM platform (e.g., NinjaOne)
• Provide face-to-face and remote technical support for Windows 11 laptops/desktops
• Provision and support iPhones; coordinate with cellular providers
• Perform employee onboarding/offboarding:
•      Device configuration and setup
•      User account provisioning and deactivation
•      Managing permissions in Active Directory, Microsoft 365, ERP, and internal platforms
• Install, configure, and troubleshoot SolidWorks and PDM
• Administer Exchange Online: shared mailboxes, calendars, distribution lists
• Support Microsoft Entra ID (Azure AD) for MFA, Conditional Access, and user management
• Assist with backups, device transitions, and data migrations
• Provide basic troubleshooting for Ubiquiti UniFi networking gear (APs, switches, firewalls)
• Perform network cabling and patch panel work
• Support Microsoft Intune for device policy and app deployment
• Maintain accurate hardware/software asset tracking
• Create and update IT documentation (setup guides, procedures, configs, etc.)
• Escalate complex issues to the senior IT team
• Other duties as assigned

Requirements

• 1–2 years of experience in a help desk or IT support role
• Experience with Active Directory, Microsoft 365, Entra ID (Azure AD), and Exchange Online
• Skilled in supporting Windows 11 devices and user account management
• Experience provisioning and troubleshooting mobile devices (iPhones preferred)
• Familiarity with ERP platforms and supporting business systems
• SolidWorks and PDM installation/troubleshooting experience
• Valid driver’s license and ability to travel between Dogwood sites (mileage reimbursed)
• Strong communication, task tracking, and documentation skills 

Requirements

Preferred Qualifications

• Experience with Microsoft Intune for device management
• Familiarity with Ubiquiti UniFi networks and basic troubleshooting
• Exposure to ERP platforms with user/permissions configuration
• PowerShell scripting or automation knowledge
• CompTIA A+, Microsoft Fundamentals, or equivalent certifications
• Awareness of CUI (Controlled Unclassified Information) environments or secure IT practices

Physical Requirements/Work Environment
This position requires moderate physical activity, primarily in an office environment but may include visits to the manufacturing facilities or jobsites to collaborate and inspect materials.  To perform the essential functions of this job, the employee is regularly seated at a computer desk with the option to stand, is utilizing the telephone frequently, and participating in meetings with colleagues, clients, third party vendors, etc. There are stairs in the office. In the factory setting, you may inspect and handle materials and be exposed to shop elements such as noise, dust, fumes, and odors. 

Compensation

$27.00 - $41.00 per hour, depending on experience and qualifications.

Benefits

• Health Benefits, including medical, dental and vision
• Company paid and supplemental life insurance
• Short-term disability
• Long-term disability
• Additional voluntary benefits
• Paid vacation, paid sick leave and paid holidays
• 401(k) retirement plan, with employer match
• Employee Referral Bonus Program

Applicant Notes

• Applicants must provide complete work history with employer references for last three to five years.
• All employees are subject to a pre-employment background check and pre-employment and random drug testing. Due to working in / being exposed to a safety sensitive environment, THC testing will occur as part of all drug screens.

Location

This is an onsite position based out of the Dogwood Sedro-Woolley Factory Office at 500 Metcalf St, Sedro-Woolley, WA 98284. Travel to Dogwood’s Bothell and Everett locations, as needed.

Application Assistance

If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Dogwood’s HR department at (206) 858-2728 or [email protected].

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other status protected by law.

For more information about our commitment to equal employment opportunity, please see this government poster: Know Your Rights: Workplace discrimination is illegal

Disclaimer: Although the Company has attempted to accurately and thoroughly describe this position, the Company reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of the Company, at any time, with or without advance notice. In order to meet company deadlines, work in excess of 40 hours per week may be required from time to time.

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