- Location
- Atlanta, GA - Remote · Austin, TX - Remote · Denver, CO - Remote · San Francisco, CA - Remote · New York City, NY - Remote
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Success
- Seniority
- Senior
- Source
- Lever
Description
About JumpCloud®
JumpCloud is Intelligent, Secure IT.
JumpCloud is looking for a Senior Vice President of Global Customer Success & Support who functions like a scientist and leads like a world-class coach. We don’t just want an administrator; we need a deeply curious, data-obsessed leader to own the post-sale journey for our global technical support, professional services, and revenue-oriented success teams.
You will lead a global team of 100+ across the US, India, UK, Mexico & Brazil. Your mandate is to transform customer interactions into a rigorous, data-driven engine that eliminates churn, accelerates expansion and delivers an uncompromising standard of excellence. You will be expected to move the organization toward an AI-foundational approach, utilizing automation and machine learning to streamline operations and enhance team efficiency.
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