Fixed Term Contract (Nov-Jan) - Full-Time Client Advisor - Hamburg

AMI is looking for a Client Advisor to join our Hamburg boutique during Christmas period.

As a true ambassador of the Maison, you will contribute to delivering a warm, authentic and high-standard client experience. You will play an active role in driving sales, building client loyalty and bringing the AMI universe to life in the boutique.

YOUR RESPONSIBILITIES

CLIENT RELATIONS & SALES DEVELOPMENT

• Welcome and assist a local and international clientele, embodying the Maison’s standards of service and hospitality.

• Identify each client’s expectations, needs and preferences in order to build a personalized and lasting relationship.

• Advise clients with expertise and present the collections by highlighting AMI’s craftsmanship, identity and universe.

• Drive sales by developing tailored recommendations and identifying cross-selling and upselling opportunities.

• Develop and retain your client portfolio through active and relevant use of clienteling.

• Contribute to individual and collective boutique targets and monitor key performance indicators.

• Ensure a consistent and high-quality client experience, from greeting to departure.

TEAM SPIRIT & BOUTIQUE LIFE

• Share client insights and best practices to contribute to a strong collective commercial dynamic.

• Actively participate in the day-to-day life of the boutique and adapt to business priorities.

• Take initiative and make suggestions to contribute to improving the client experience and boutique performance.

• Ensure an impeccable sales environment that is consistent with the Maison’s image.

• Implement Visual Merchandising guidelines and pay close attention to the presentation of the collections.

STOCK & OPERATIONS

• Participate in deliveries, stock integration, replenishment, transfers and inventories.

• Ensure the availability of the products required for business activity.

• Follow procedures rigorously and use the Maison’s tools and systems with confidence and ease.