- Location
- Mumbai
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Manager
- Education
- Bachelor
- Source
- Freshteam
Description
We are looking for a Customer Success Manager who will provide complete support to customers on product onboarding, value addition, customizations, retention and growing business by effective customer success management.
Responsibilities:
1. Understand complete product workflows, business rules, operational use cases to ensure customers achieve their business outcomes and realize value.
2. Develop process for understanding customer needs & engage accordingly with all stakeholders.
3. Bring valuable feedback to product & engineering teams with respect to feedback, bugs, issues and ensure they are correctly patched.
4. Be a product expert to deal with any customer requirement and bridge gaps between the product & potential new and existing customers.
5. Ensure customers get maximum value from our platforms
6. Liaison between the customers and all internal teams.
7. Handle customer concerns with confidence and putting them at ease.
8. Measure project performance using appropriate systems, tools and techniques
9. Report and escalate to management as needed
Requirements:
1. Educational background must contain degree / course in computer science or engineering such as Graduate - B.E / B.TECH / BSc (IT)
2. Strong technical aptitude.
3. Good communication skills.
4. Excellent client-facing and internal communication skills, written and verbal communication skills
5. Technical background, with understanding or hands-on experience in software development and web technologies
Visit our website - https://lmccsoft.com/