Head of Digital Identity

About this role:

The Head of Enterprise Digital Platforms & Experiences team within Digital, Data, & AI (DDAI), part of Consumer Banking and Lending (CBL), is seeking a Head of Digital Identity. This Director-level role is responsible for the enterprise platform that digitally identifies and verifies customers and prospects across channels and lines of businesses - enabling secure, seamless, and trusted customer experiences across channels and lines of business.  The role spans the full customer identity ecosystem, including identity proofing, verification, reusable identity capabilities, and AI-enabled identity intelligence embedded in key journeys. This leader will define and deliver a multi-year enterprise strategy, while partnering closely with the lines of businesses, Authentication, Fraud, Risk, Compliance, Operations, Data & AI, and Technology teams to modernize how identity is established, managed, and leveraged across the enterprise. The ideal candidate brings strong digital product leadership, platform thinking, customer focus, is data-driven, builds high-performing teams, and has emerging AI fluency to shape the future of trusted digital interactions.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Develop and execute a multi-year strategy for customer identity capabilities across the enterprise and channels (eg, digital, branch, etc) and customer journeys (eg, account opening, high-risk servicing, payments and transfers, etc.) with a focus on simplifying and strengthening customer experiences
• Partner with senior business, technology, design, risk, fraud, operations, marketing, and data leaders to align identity priorities with enterprise objectives.

• Identify opportunities to leverage AI and intelligent decisioning across customer experiences
• Lead the identity product organization responsible for roadmap prioritization, delivery execution, and ongoing optimization.

• Drive customer-centric product development informed by analytics, customer feedback, market insights, and experimentation.
• Inspire and develop high-performing outcomes-focused teams, fostering a culture of curiosity, innovation, accountability, collaboration, and continuous improvement.
• Constantly evaluate emerging technologies, strategic partnerships, and external identity ecosystems

Required Qualifications:  

• 10+ years of digital product management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience
• 3+ years of experience leading teams responsible for customer identity, verification, customer trust, and digital identity ecosystems

Desired Qualifications:

• Digital product management, customer identity, fraud, risk, cybersecurity, or related domains within financial services or other highly regulated industries
• Experience leading enterprise-scale digital capabilities and complex cross-functional initiatives
• Strong product and platform leadership capabilities
• Experience modernizing digital customer journeys in highly regulated environments
• Demonstrated ability to influence senior executives and drive enterprise alignment
• Strong strategic thinking, communication, and execution capabilities
• Customer-first, enterprise and outcomes-focused mindset
• Strategic and forward-thinking; executive presence and communication skills (verbal and written)
• Strong operator with execution focus
• Data-driven decision maker
• Curious and adaptive leader who embraces emerging technologies, including AI-enabled experiences
• Driven, sense of urgency, passion, excitement to deliver for customers and the team
• Previous experience leading identity teams in financial services is preferred but not required

Job Expectations:

• Ability to travel up to 20% of the time.
• This position offers a hybrid work schedule.

This position is not eligible for Visa sponsorship.

Posting Location(s):                                                    

• 401 S Tryon St. – Charlotte, North Carolina 28202
• 333 Market St. – San Francisco, California 94105

Required locations listed.  

Posting End Date: 

8 Jul 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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