- Salary
- $100k – $110k/yr
- Location
- Denver, CO
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Success
- Seniority
- Manager
- Education
- Bachelor
- Source
- Lever
Description
Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers connect and simplify their operations, keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.
Cin7 is expanding very quickly with a mission to empower product sellers to thrive by making selling as easy as buying. We are committed to this mission to become the leading Inventory Management Software brand in the world.
Serving over 8,000 customers globally, processing more than 125 million orders per year, and supporting over $35B of Gross Merchandise Value, Cin7 has been rated best overall in inventory management software in 2024 by Forbes Advisor.
How you'll make an impact:
As Manager, Customer Success at Cin7, you'll lead a team of CSMs responsible for guiding customers through their lifecycle—from post-Onboarding to expansion—while ensuring they achieve measurable business outcomes. Reporting to the Director of Customer Success, you'll be the day-to-day operational leader for your team, translating strategy into consistent execution while remaining close enough to the work to jump in on escalations, coach live customer calls, and know your team's book of business as well as they do.
You'll be instrumental in maturing a developing team: reinforcing playbooks, driving accountability to KPIs and health metrics, and building the habits and skills that turn early-tenure CSMs into future leaders. Working closely with Sales, Onboarding, Product, and Support, you'll advocate for customer needs, remove barriers, and ensure every customer interaction reflects Cin7's commitment to world-class service. Your work will directly influence retention, growth, product improvement, and customer loyalty.
Skills
SalesforceInventory Management
Benefits
Comprehensive benefits to support your health and future, including medical, dental, vision, paid family leave and a 401(k) with company match.Time to recharge, with a flexible PTO policy plus a dedicated Global Cin7 Day to focus on your own wellbeing.A culture of connection and inclusion, where diversity is celebrated and everyone supports each other’s success.Opportunities to grow, with access to learning resources, professional development, and clear pathways for career progression.A connected global team, with frequent company-sponsored events and activities that bring us closer together, no matter where we work.
