Senior Performance Manager

Job Summary:

At Exos, we believe in unlocking everyone’s potential for peak performance, and we’re passionate about making it happen. As a leader in human performance, we deliver world-class training, coaching, and education to athletes and high-performing individuals across the spectrum. We’re seeking an experienced Senior Performance Manager to oversee our APAC and EMEA regional teams and wellness centers, fostering a culture of excellence and growth. In this management role, you will work closely with the Dedicated Account Manager to support a global wellbeing program and drive continuity and operational excellence that support the client’s overall vision and strategy. This role will oversee onsite operations, guide and support staff, and provide data driven results, programming and innovation. If you’re passionate about leadership in coaching, committed to client success, and ready to make a lasting impact, we want to hear from you.

Responsibilities:

• Serve as the lead of the APAC and EMEA region and the primary day-to-day contact for client operation in that region, maintaining proactive communication to ensure client goals are consistently met.

• Provide consistent coaching and mentoring to the onsite Exos teams operating multiple locations throughout the United Kingdom and India

• Ensure operational excellence and a cohesive experience across multiple locations

• Partner with the client to lead a variety of engagement activities, such as educational events, wellness fairs, and informational sessions.

• Guide, mentor, and support your team to deliver world-class service, driving staff engagement, motivation, and development.

• Oversee site-level implementation of operational and staffing plans, ensuring alignment with contractual obligations and program quality.

• Collaborate regularly with the leadership and client success team to meet and exceed client expectations.

• Conduct performance evaluations for site staff, maintain documentation, and foster a positive and supportive team culture.

• Evaluate site-level operations, team performance, and client metrics to ensure alignment with Exos and/or client objectives.

• Oversee the strategic implementation and evaluation of innovative and integrated fitness and wellness initiatives that optimize user experience, measurably contribute to client health and productivity objectives, and result in improved outcomes 

• Lead evaluation of program and performance effectiveness to demonstrate impact in alignment with agreed upon client objectives, and company objectives

• Manage outcome reporting cadence and deliver comprehensive results to the client.

• Collaborate regularly with the leadership and client success team to meet and exceed client expectations.

• Conduct performance evaluations for site staff, maintain documentation, and foster a positive and supportive team culture.

• Evaluate site-level operations, team performance, and client metrics to ensure alignment with Exos and/or client objectives.

• Oversee the strategic implementation and evaluation of innovative and integrated fitness and wellness initiatives that optimize user experience, measurably contribute to client health and productivity objectives, and result in improved outcomes 

• Lead evaluation of program and performance effectiveness to demonstrate impact in alignment with agreed upon client objectives, and company objectives

• Manage outcome reporting cadence and deliver comprehensive results to the client.

Required Qualifications:

• Bachelor’s degree in Kinesiology, Sports Science, or related field; Master’s degree preferred. 

• Current CPR/AED and First Aid certifications. 

• Excellent presentation skills adaptable to both small and large group settings.

• High energy and genuine passion for helping clients achieve their goals.

• Exceptional customer service skills with a focus on client satisfaction as a top priority.

• Must be able to travel to Manchester quarterly and India 2-4 times per year

Preferred Qualifications:

• Minimum of three (3) years of strength coaching or personal training experience.

• Minimum of five (5) years of leadership experience in a corporate wellness setting.

• Strong familiarity with Exos methodology, products, and solutions.

WHO WE ARE 

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities. 

Learn more here:

• EEO is the Law
• EEO is the Law Supplement