Job Description

Customer Service Representative - Assistance Services $22.42/h

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

• Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
• Open the initial claim and refer the person to the most suitable healthcare providers;
• Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
• Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and experience are we looking for?

• College diploma or equivalent
• Experience in customer service, telecommunications and/or claims assistance
• Excellent communications skills in English
• Customer service oriented
• Ability to work with people in a fast-paced, team environment
• Good communication skills and highly professional
• Good computer skills (Microsoft Office, internet etc.)

We offer you

• Global Excel offers more than a position; 
• We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package; 
• A professional future with opportunities for development, growth, and advancement;  
• RRSP Match program; 
• Financial assistance to employees who wish to continue their education; 
• Work/life balance, health and wellness initiatives including an excellent EAP program; 
• Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life at  Global Excel life and for more information on our company, visit our Facebook page and website: