Digital Transformation & Change Management Senior Manager

Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

This is a hands-on change leadership role within Equinix’s AI-first transformation. The Senior Manager, Digital Transformation & Change Management owns change management end to end for one or more major programmes, making sure that new digital and agentic solutions are adopted and sustained by the people who use them.

You will embed with programme delivery teams, translate the programme roadmap into a practical change journey and rollout plan, and work with technical and role enablement experts to land each release. You will influence programme leads and senior stakeholders without formal authority, and you will guide Manager-level colleagues on the quality of their work.

You work hands on keyboard: you build the impact assessments, plans, dashboards and communications yourself, using AI tools to move quickly and iterate with feedback.

 

Responsibilities

Programme Change Leadership

• Own the change plan end to end for your assigned programmes, translating the programme roadmap into a change journey, readiness criteria and a release-aligned rollout
• Embed with programme delivery teams and join planning and release cycles, working in an agile, iterative way
• Partner with the Role Enablement lead and the Engineering and AI technical enablement experts so that change and enablement are planned and delivered together

 

Impact, Readiness & Adoption

• Lead change impact assessments, stakeholder mapping and readiness assessments; identify resistance patterns and design and track mitigations
• Define adoption metrics and landing criteria for each release; run pulse checks and adoption reviews; build dashboards and turn insight into clear recommendations
• Confirm that each initiative is embedded before the programme moves on, escalating risks early

 

Stakeholders & Communications

• Build trusted relationships with programme leads and Director and VP-level stakeholders; engage and prepare sponsors to lead change visibly
• Work with enterprise and functional Communications team members to plan and deliver clear, timely and honest messaging, leader briefings and engagement events for your programme populations

 

Champions, Culture & Practice

• Activate and grow a champion and early-adopter network within your programme populations, with recognition and storytelling that sustain momentum
• Surface and address cultural friction points with empathy, working with managers to coach their teams through the change
• Contribute templates, patterns and lessons learned to the shared change playbook; guide and review the work of Manager-level change colleagues

 

Qualifications

Essential

• 8+ years of experience in change management, transformation or adoption roles
• Has led change management end to end on at least one large, complex, technology-driven programme, through to measurable adoption
• Experience working in agile or product-led delivery environments alongside engineering teams
• Ability to influence senior stakeholders and work across functions without formal authority
• Data-comfortable: able to build and interpret adoption and sentiment measures
• Hands-on and self-sufficient: builds own artefacts, plans and dashboards

Highly Desirable

• Experience on AI, automation or digital transformation programmes
• Consulting firm or leading technology company experience in change or enablement
• Experience with engineering, data or platform programmes
• Background in global, matrixed organisations; technology, data centre or infrastructure sector experience
• Recognised change methodology credentials (Prosci or equivalent)

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 142,000 - 212,000 CAD / Annual

United States - Dallas Infomart Office DAI : 138,000 - 208,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here.

This posting is a new position within our organization.