Technical Customer Support Specialist

Description

Technical Customer Support Specialist

Manchac Technologies

Build your career with innovation, technology, and purpose!

At Manchac Technologies, we're transforming the way manufacturing excellence is achieved. We develop innovative automation solutions that streamline complex processes and help reduce errors within the healthcare industry. Our success is driven by a commitment to innovation, collaboration, and delivering exceptional customer experiences.
As an established, growth-focused company, we believe our people are our greatest asset. We encourage creative thinking, value teamwork, and provide opportunities for employees to develop their skills and grow with the organization.
We're looking for a motivated, technically minded individual who enjoys problem-solving, working with customers, and being part of a team that makes a difference.

Position Responsibilities

• Deliver frontline technical support to customers using our pharmacy automation systems.
• Respond to and resolve customer service cases efficiently through phone support and remote troubleshooting.
• Diagnose and troubleshooting equipment issues remotely, working directly with customers to identify solutions.
• Maintain accurate and thorough case documentation, including troubleshooting steps, customer communications, and machine interactions.
• Travel periodically to customer locations to perform equipment repairs, provide technical assistance, and conduct refresher training.
• Ensure customers receive professional, responsive, and knowledgeable support throughout the service process.

Additional Responsibilities

• Follow established standard work practices, processes, and procedures while identifying opportunities for continuous improvement.
• Develop and maintain a strong working knowledge of company products, services, resources, and processes to effectively address customer questions and troubleshoot DOSIS systems.
• Assist with mentoring and training fellow team members as assigned by the supervisor.
• Contribute to a collaborative team environment and support departmental goals and objectives.

Requirements

Education, Experience & Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Mechanical, electrical, or technical aptitude and skills required.
• Experience working with pharmaceutical automation systems is a plus but not required.
• Intermediate to advanced proficiency in Microsoft Office applications.
• Strong troubleshooting, communication, and problem-solving abilities.
• Ability to work effectively with customers and team members.

Work Schedule & Travel

• Full-time position.
• Overtime opportunities available.
• Periodic travel to customer locations required.

Why Choose Manchac Technologies?

At Manchac Technologies, we believe in creating an environment where employees feel valued, supported, and motivated to succeed. We offer a competitive benefits package and a workplace culture that recognizes the contributions of our team members.

Our benefits include:

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• Short-term and long-term disability coverage.
• Paid time off (PTO) accrual.
• 10–12 paid holidays annually.
• IRA retirement plan with company match.
• Opportunities for professional development and career growth.
• A stable, employee-focused work environment where your ideas and contributions matter.
• Opportunities to participate in community involvement, celebrate team accomplishments, and be recognized for your achievements.

More than just a job, Manchac Technologies offers an opportunity to grow your career while contributing to innovative technology that makes a difference in healthcare.

Employment Requirements

Any employment offer will be contingent upon the satisfactory completion of a background check and pre-employment drug screening.

Equal Employment Opportunity

Manchac Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender, gender identity, sexual orientation, national origin, citizenship status, age, disability, genetic information, or veteran status.