Outreach Manager

Duties and Responsibilities  

• Oversee the referral and onboarding process for CNA and PDN services: 

• Receive and promptly address referrals, coordinating initial meet-and-greet sessions with families and providing necessary resources to ensure a smooth transition. 

• Ensure that the CNA and PDN pipelines are consistently updated, maintaining clear and effective communication with relevant teams. 

• Collaborate with the business development team to address additional needs that families may have, providing comprehensive support and solutions. 

• Partner with the clinical team to conduct meet-and-greet sessions, accurately relaying scoring results to families to ensure they are well-informed and comfortable with the process. 

• Assist candidates interested in enrolling in CNA school, providing guidance and support throughout the enrollment process to ensure their success. 

• Facilitate the onboarding process for new employees, ensuring a smooth and efficient transition into their roles by providing thorough orientation and support. 

• Act as an advocate for families, offering education about MGA's services and ensuring they fully understand and benefit from the care provided. 

• Collaborate with various business lines to streamline the coordination of services for patients, enhancing efficiency and quality of care. 

• Engage in compensation negotiations with potential hires, ensuring fair and competitive offers that align with company standards. 

• Liaise with CNA schools to ensure compliance with all processes and procedures, maintaining strong relationships and effective communication. 

• Demonstrate expertise in industry-standard practices, procedures, and concepts, consistently applying this knowledge to enhance service quality. 

• Perform additional tasks as assigned by the Director of Operations, demonstrating flexibility and a commitment to supporting the organization's needs. 

• Conduct Start of Care meetings to ensure all necessary items are prepared, facilitating an efficient and successful beginning of care. 

• Follow up after the start of care to ensure family satisfaction, addressing any concerns and maintaining a high level of service quality. 

• Uphold and embody the company's mission, ethics, and objectives, consistently demonstrating professionalism and integrity in all actions: 

• Maintain a professional and positive demeanor both internally and externally, representing the company with excellence. 

• Adhere to the company's dress code, ensuring a neat and professional appearance at all times. 

• Ensure timely attendance and adherence to scheduled commitments, demonstrating reliability and accountability. 

• Comply with all company policies and procedures as outlined in official documentation or communicated by the executive team, maintaining a high standard of conduct.