Account Manager

Changing lives. Building Careers.

Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.

KEY RESPONSIBILITIES AND DUTIES:
• Drive revenue and sales to meet organisational targets through Account Management.
• Develop and implement an on-going sales plan to achieve sales objectives and develop / penetrate the market.
• Target and develop new account opportunities while supporting current initiatives within the assigned region through:
o supporting case coverage in the operating room,
o extensive product knowledge,
o exceptional customer service within selected accounts and key stakeholders,
o participation in new product launches when required.
• Provide effective and timely response to customer enquiries, resolve customer problems, produce quotations, maintain equipment, undertake stock takes, maintain accurate records
• Initiate and conduct targeted regular sales appointments with surgeons, nurses, support staff and supply departments.
• Prepare proposals and presentations based on the customer’s product / service requirements and contribute to Tender applications/processes.
• Establish and maintain accurate records utilizing available Customer Relationship Management system.
• Effectively liaise with Customer Service and Warehouse in regards to stock.
• Management of loan equipment movements
• Management of consignment stock and agreements
• Attend and participate in sales meetings, product seminars and trade shows.
• Capture and feedback accurate market data as required.
• Ensure collaborative relationships with all Integra team members and external stakeholders
• Comply with all company quality standards and procedures, regulatory requirements as well as health & safety requirements

POSITION COMPETENCIES, EXPERIENCE AND QUALIFICATIONS
• Minimum 3 years sales experience in a medical, scientific or hospital field. Operating theatre and capital sales experience preferred.
• Tertiary qualification in nursing, science or the allied health field preferred
• Excellent communication and interpersonal skills; ability to communicate at all levels verbally and in writing; demonstrated ability to establish and maintain effective working relationship with co-workers, customers and other stakeholders.
• Demonstrated ability to understand and deliver excellent customer service
• Proficient computer literacy
• Must possess a valid driver’s license
• High level of experience with working autonomously within a very small team environment. This requires proactive problem solving skills and well developed organisational skills.
• Proven ability to take accountability for the quality and timeliness of their work outputs
• Demonstrated ability to maintain an excellent level of reporting, documentation and organisation.
• Highly self motivated with a positive and “can-do” attitude, energetic and outcome driven, resilient and persistent when required.
• Flexible and adaptable in an ever changing environment
• Strong ability to influence and negotiate successfully
• Willingness and ability to learn and impart technical information
• Sound judgment, creativity, initiative and innovative thinking
• Professional Conduct, and understanding of, and compliance with, company policies, procedures and standards, organisation’s values and culture.

Unsolicited Agency Submission

Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate’s name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.