Technology Innovation & Data Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Lisbon’s most iconic address. Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve. Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls. Outside, views of the city’s rolling hills and brightly tiled exteriors spread out before you. After spending the day exploring the city sights, many just steps from the Hotel, we invite you for a seasonally inspired, Michelin-starred gastronomic experience at CURA restaurant.

About the role

We are looking for an Technology Innovation & Data Specialist to join our Team in Lisbon!

What you will do

• Assist with establishing and maintaining user procedures and hardware familiarization for all systems;
• Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble‐shooting access problems and completion of on‐site documentation;
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting;
• Assist in Network Switching infrastructure management, performance monitoring, firmware upgrades and troubleshooting;
• Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property;
• Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management;
• Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards;
• Assist in the co‐ordination of new acquisitions and major projects as required;
• Participate in property‐level, corporate‐initiated technology implementations as required;
• Good knowledge and support for Desktop OS;
• Provide direct guest support and quality support to function rooms and conference services;
• Perform any additional duties as assigned by the Director of Finance or Director of TID/Assistant Director of TID.

What you bring

• Bachelor Degree in Computer Science and Technology, Software Engineering, or relevant majors;
• Prior education and/or experience supporting complex networks desired but not essential;
• Good organizational skills, with the ability to work independently;
• Ability to function well under pressure, set priorities and adjust to changing conditions;
• High work ethic, with a sense of responsibility for the role filled within our team;
• Excellent communication and organization skills;
• Attention to detail and problem solving skills;
• Ability to multitask and prioritize daily workload;
• The candidate must hold the required authorization to work in an European country;
• Reading, writing and oral proficiency both in Portuguese and English.

What we offer

• Competitive compensation package.
• Statutory vacation allowance plus one additional day of paid leave.
• Outstanding training programs and career development opportunities, including enriching international taskforce opportunities.
• Employee travel program with complimentary stays at Four Seasons properties worldwide.
• Complimentary meals at our much-loved Sabores Employee Restaurant.
• A birthday cake prepared especially for you by our renowned Pastry Team for you to celebrate with your loved ones.
• Comprehensive medical insurance, with the option to extend coverage to family members, plus access to an on‑site doctor for preventive care.
• Exclusive retail, spa, and food & beverage discounts within the hotel.
• Access to a modern, fully equipped employee on‑site gym.
• Full access to the FS Benefits platform.

Schedule & Hours

Candidate must be available to work during weekends as part of the regular work schedule.