Business Solutions Architect

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As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

Why join Progress?

As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

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JOB SUMMARY

The Business Solutions Architect reports to the SVP, Transformation and drives high-priority strategic and operational initiatives across Progress Residential's operating platform - from problem definition through implementation and measured results. This is an individual-contributor role on the Transformation team working directly with functional leaders across operations and with executive leadership: the work shapes how the company deploys AI, redesigns operating models, and scales its centralized platform across a national portfolio.

This is a strategy-through-execution role for someone who wants ownership of outcomes, not analysis handed off to others: structuring ambiguous problems, building the case for change, and then leading the cross-functional delivery that makes it real.

ESSENTIAL FUNCTIONS:

Strategy & Problem Structuring:

• Own discrete, high-priority transformation initiatives end to end - problem definition, analysis, recommendation, executive alignment, and delivery.

• Structure ambiguous operational and strategic problems into clear workplans, hypotheses, and analyses; build business cases with quantified impact.

• Lead solution design sessions with business and technology stakeholders - framing the problem, facilitating trade-off decisions, and converging on a recommended design.

• Develop executive-ready materials and recommendations for senior and executive leadership; communicate complex analysis simply.

AI & Operating-Model Transformation:

• Lead the design and rollout of AI-enabled workflows across operations - customer journeys, maintenance, revenue functions - in partnership with data science and platform teams.

• Map current-state processes and design future-state workflows - documenting how work actually gets done, identifying automation opportunities, and defining the target operating model: roles, workflow, decision rights, and performance measurement.

• Work closely with technology partners - internal platform and engineering teams and external vendors - to translate business requirements into implemented solutions and hold delivery to spec.

• Define success metrics for each initiative, establish baselines and controls, and report measured results - not activity.

Cross-Functional Delivery:

• Drive cross-functional implementation as the initiative owner - workplans, owners, dates, and escalation of blockers - working through operations, technology, data science, and market teams rather than direct reports.

• Drive adoption and change management with the field and functional teams; anticipate resistance and design for it.

• Partner day to day with functional leaders - customer operations, maintenance, revenue, supply chain - to shape initiatives, secure buy-in, and embed change in their organizations.

• Build trusted relationships with senior operators; influence without authority across the organization.

Qualifications:

• 3-6 years of experience, including 2+ years at a top-tier management consulting firm, in corporate strategy, or in a transformation or chief-of-staff role at a high-performing operator

• MBA or comparable analytical training required

• Demonstrated end-to-end ownership: strategy work that you then implemented, with measurable results you can speak to

• Strong analytical and financial modeling skills; ability to build a defensible business case and pressure-test it

• Experience with AI, automation, or data-driven transformation initiatives - as a leader or core team member

• Exceptional structured communication: executive presentations, concise writing, and the judgment to know what matters

• Disciplined program communication: maintains a regular reporting cadence with stakeholders and surfaces risks and blockers early rather than managing around them

• Comfort with ambiguity and pace; bias to ownership and outcomes over process

• Real estate, property management, or operations-intensive industry experience helpful but not required

What you can expect from us:

• Competitive Compensation - Including performance-based bonuses that reward your contributions.

• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.

• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.

• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.

• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

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