- Location
- Israel
- Department
- Customer Service
- Experience
- 2+ years
Description
Our Purpose
At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
About Us
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
What Are We Looking For?
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a As a Key Solutions Architect- Prompt, you will be tasked with supporting SentinelOne's AI Security business (Prompt Security), you are the embedded technical consultant for our post-sales technical resource, guiding enterprise customers through deployment, onboarding, and long-term success on our platform. You'll work alongside senior Solutions Architects and Account teams, assisting in ad hoc troubleshooting and taking ownership of your own accounts as you build experience while getting mentorship on more complex engagements.
What Will You Do?
Primary responsibilities include:
- Deployment Support: Assist with (and increasingly own) onboarding and deployment milestones, timelines, and technical deliverables for a book of accounts.
- Technical Guidance: Serve as the day-to-day point of contact during implementation, providing guidance on integration setup, security configuration, and platform best practices, with senior support for complex architectural questions.
- Relationship Management: Build relationships with customer technical stakeholders; communicate status and risks clearly and proactively.
- Cross-Functional Collaboration: Work with Support, Product, Engineering, and Services teams to help drive issue resolution and align on customer outcomes.
- Customer Advocacy on Escalations: Stay informed on Support-led escalations affecting your accounts and represent the customer's interests internally.
- Enablement & Content: Contribute to and help maintain technical resources, training materials, and enablement content.
What Skills and Knowledge Will You Bring?
Ideal candidates will have:
- 2+ years of experience in a technical, customer-facing, or IT/security role (internships, co-ops, and relevant coursework/certifications count), with cybersecurity exposure a plus.
- Foundational understanding of IT/security concepts; coursework or hands-on experience with Windows, macOS, Linux, and basic containerized environments (e.g., Docker/Kubernetes) is a plus.
- Strong communication skills and comfort presenting to technical audiences.
- Eagerness to learn, take ownership, and grow technical depth quickly.
- Basic familiarity with project management or CRM tools (e.g., Asana, Jira, Salesforce) is a plus
- Prior experience in Custome-Facing technical roles.
- Experience working with AI systems.
- Exposure to cloud infrastructure, APIs, or SaaS platforms.
- Embodies the SentinelOne values: Trust, Accountability, OneSentinel, Relentlessness, Ingenuity, and Community.
Why us?
AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.
We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:
Equity & Rewards
- Restricted Stock Units (RSUs)
- Employee Stock Purchase Plan (ESPP)
Time Off & Wellbeing
- Competitive leave benefits
- Gender-neutral parental leave
- Employee Assistant Program
- Workout sessions and a Wellness App
Insurance & Financial Security
- Medical and insurance benefits
- Pension
- Employee Assistance Program (EAP)
Work Perks & Flexibility
- Global home office allowance
- Mobile phone reimbursement
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.