- Location
- Gurugram, India
- Workplace
- Remote
- Department
- Sales
- Seniority
- Manager
- Experience
- 3+ years
- Source
- Keka
Description
About Zippee:
- Zippee is building India's leading Quick Commerce Logistics network for consumer brands.
- Brands connect their online stores to Zippee and unlock 30-minute, same-day, and next-day delivery through our nationwide dark store network.
- We're backed by leading founders and investors including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (EaseMyTrip).
Job Description:
- We're looking for a passionate Key Account Manager (Customer Success) who’ll launch India’s biggest marketplaces/D2C brands as Zippee customers & help them grow.
- You'll own customer success, adoption, retention, and expansion opportunities while working closely with Product, Operations, and Partnerships teams.
- Ideal candidate will have strong analytical skills, thrive as a self-starter in an early-stage environment, & drive high-level strategic discussions.
- This is a high-pressure, zero-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone.
- This is an in-person role (M-F office | Saturday remote) at our Gurgaon HQ.
Responsibilities:
- Own customer onboarding, launch, and growth post-handover from Partnerships.
- Act as the primary point of contact for brands and drive customer success.
- Improve adoption, retention, CSAT, and customer lifetime value. Identify upsell and expansion opportunities.
- Work with Product teams to capture customer feedback and influence roadmap priorities.
- Proactively identify at-risk accounts and drive retention initiatives.
Qualifications:
- 3-6 years of experience in Customer Success, Key Account Management, or Client Success at a supply chain/warehousing/logistics company.
- Strong communication, stakeholder management, and problem-solving skills.
- Experience managing metrics such as CSAT, NPS, adoption, retention, and churn.
- Ability to manage multiple enterprise customers and projects simultaneously.
- High ownership mindset and comfort in a fast-paced startup environment.
- NOTE: You must have your own laptop.
Bonus points if you have:
- Managed accounts of enterprise Indian D2C brands with CXO relationships.
What you will get:
- High ownership and steep learning curve with direct exposure to leading Marketplaces/Qcomm platforms and D2C brands.
- Fast-track growth opportunities.
- Annual company retreat.