Community Service Officer

Make a Difference in Your Community—Every Day!

The City of Casper is seeking a dependable, service-oriented professional to join the Casper Police Department as a Community Services Officer!

This position plays an important role in supporting public safety, assisting law enforcement personnel, and helping maintain a safe and welcoming community. From responding to citizen concerns and enforcing parking regulations to assisting with community events, you'll have the opportunity to make a meaningful impact while working alongside a dedicated public safety team.

What You'll Do

As a Community Services Officer, you'll support the Casper Police Department through a variety of field, administrative, and community service responsibilities, including:

• Serve the Community: Respond to citizen inquiries, complaints, and requests for assistance with professionalism and courtesy.
• Support Public Safety: Assist patrol officers with non-emergency incidents, traffic accidents, safety hazards, and other assigned activities.
• Enforce City Regulations: Monitor and enforce parking ordinances, address abandoned vehicles, and assist with local code compliance.
• Provide Essential Services: Conduct vehicle identification number (VIN) checks, take fingerprints, serve witness subpoenas, and complete assigned reports.
• Document Incidents: Gather information, prepare accurate reports, and maintain records related to citizen complaints, property incidents, and other activities.
• Participate in Community Events: Provide assistance with community outreach activities, special events, fundraisers, funerals, and public escorts.
• Assist with Legal Proceedings: Prepare documentation and provide testimony in court when necessary.
     

Incumbents are responsible for enforcing parking regulations and providing administrative or clerical assistance. 

REPORTING STRUCTURE:  

Receives general supervision from higher-level supervisory and management staff.

 1. Answers requests for law enforcement services via telephone and personal contact at the Police Department.

 2. Performs specialized activities in an assigned area of responsibility including enforcing parking ordinances, tagging and towing abandoned vehicles, serving witness subpoenas, performing vehicle identification number (VIN) checks, and taking fingerprints.

3. Assists patrol officers by responding to citizen complaints and completes reports for burglary, found property, and accident reports.

4. Assists patrol officers with critical incidents, accidents, and other safety hazards.

5. Prepares reports for prosecutions, gives evidence, and provides testimony in court as necessary.

6. Assists the public with escorts for community outreach, fundraisers, funerals, and special events.

7. Documents reports from citizens regarding incidents; collects and verifies information.

8. Maintains records of activities, compiles data, and prepares reports.

9. Investigates compliance with local and state codes and ordiances related to zoning, building and other quality of life issues, and provides information to the public.

10. Represents the City of Casper by responding to the public, citizens, its employees, and others promptly, professionally, and courteously while maintaining a positive customer service demeanor.

11.Performs other duties of a similar nature or level.

Knowledge (position requirements at entry):
Knowledge of:
•Customer service principles.
•Recordkeeping principles.
•Computers and related software applications.
•Proper English, including spelling, punctuation, and grammar.
•Modern office equipment and practices.

Abilities (position requirements at entry):
Ability to:
•Work a variety of shifts including weekends, nights, and holidays.
•Testify in court.
•Routinely demonstrate the City of Casper core values.
•Learn local geography including street names, numbering systems, directional orientation, and major landmarks.
•Learn trends of assigned enforcement area.
•Act quickly and calmly in emergencies and stressful situations.
•Prepare and maintain accurate records and reports.
•Enforce parking and traffic regulations in a firm but tactful manner.
•Work independently in the absence of supervision.
•Understand and follow oral and written instructions.
•Perform general clerical tasks.
•Learn, interpret, and apply Federal, State, City, and department laws, policies, and procedures.
•Operate a variety of modern office equipment and tools.
•Maintain a neat and professional appearance. 
•Communicate effectively verbally and in writing. 
•Follow written and verbal instructions and direction.
•Establish and maintain effective working relationships with those contacted in the course of work.
•Follow all City safety rules and procedures and immediately respond to/investigate observations or employee reports of accidents/incidents or unsafe conditions.

Skills (position requirements at entry):
Skill in:
•Providing customer services.
•Preparing and maintaining records, reports, logs, and files.
•Making appropriate judgments based on available information.
•Operating in a courteous, knowledgeable and tactful manner with customers, staff and the general public. 
•Oral and written communication, sufficient to exchange or convey effective information and to receive work direction. 
•Operating modern office equipment, software and operating systems/applications. 
EDUCATION AND EXPERIENCE
•    High school diploma or equivalent (G.E.D.) required.
•    Must be at least 18 years of age.
•    Minimum of 6 months experience performing clerical or law enforcement work.

LICENSING REQUIREMENTS
•    Possession of a valid Wyoming Driver’s License preferred.

Physical and Environmental Conditions :  

City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing. Some employees may be subject to random drug testing if their responsibilities include:

•             Emergency response/rescue

•             Handling or working with hazardous materials, including chemicals as well as solid and liquid waste

•             Operating or maintaining water and wastewater systems

•             Writing or modifying code, maintaining or modifying City data systems including work on networks, servers, and communication systems

•              CDL operations and driving

•              Operating power-driven machinery or equipment

•              Creating or modifying health, financial, security and or risk documents or assessments

•              Working with or directing minors

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing, and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body. If the use of arm and /or leg controls requires exertion of forces great than that for Sedentary Work, and the worker sits most of the time, the job is rated for light work.

Incumbents in this position work indoors and outdoors, regardless of weather conditions. Incumbents in this position work indoors in an office environment and are subject to the common noises associated with office work including telephones, copiers, and printers. The position requires frequent sitting and typing.

Incumbents may be subjected to exposure and risk in working with hostile, resistant, and unstable persons. The nature of duties involves constant mental and visual attention, and potential personal danger. Incumbents in this position will be in situations where they may experience critical/traumatic events and need to have the ability to quickly move between work spaces and/or facilities.