- Location
- San Mateo, CA, United States · San Mateo, CA
- Department
- IT
- Seniority
- Manager
- Experience
- 5+ years
- Visa
- Sponsored
Description
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
As a Technical Developer Connections Manager on the Developer Connections team, you’ll play a critical role in supporting and scaling Roblox’s creator ecosystem. You’ll act as a trusted technical partner to high-impact creators across strategic genres (RPG, FPS, Sports), supporting their growth, technical execution, and long-term success on the platform. You’ll support priority escalations and collaborate closely with product and engineering teams during platform incidents, while also designing internal tools and automation to improve operational efficiency and support quality.
With deep expertise in Roblox Studio, performance optimization, and live-operations troubleshooting, you’ll help creators build stable, high-performing experiences while strengthening long-term relationships across the platform.
You will:
- Serve as a technical point of contact for creators, providing hands-on support, guidance, and best practices.
- Diagnose and resolve performance, stability, and scalability issues in live games and experiences.
- Own and manage high-priority creator escalations, including participation in an on-call rotation covering weekends and holidays (with flexible scheduling and compensatory time off).
Partner with product and engineering teams to coordinate real-time responses to platform incidents and creator-impacting issues. - Act as a communication bridge between creators and internal teams, ensuring clarity, transparency, and timely updates.
- Build internal tools and workflow automations (e.g., using Python) to improve response times, data visibility, and team efficiency.
You have:
- 5+ years of experience in game development or interactive experience development.
- A bachelor’s degree in a technical field or equivalent practical experience.
- Hands-on experience building on Roblox and/or comparable creator platforms.
- Deep understanding of the Roblox platform, Roblox Studio, and the creator ecosystem.
- Strong expertise in performance optimization, debugging, and profiling for live games or experiences.
- Proficiency in Lua, including scripting for tooling, automation, or diagnostics; familiarity with Python, C#, and .NET is a plus.
- Experience with Roblox Studio workflows, tools, and production pipelines.
- The ability to collaborate effectively across technical and non-technical teams.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.
- A creator-first mindset, demonstrating empathy, patience, and professionalism in high-pressure situations.
- A proactive, self-directed approach, with strong ownership over work and personal workflow management.
For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual hourly rate could fall outside of this expected range. This pay range is subject to change and may be modified in the future. Please note that not all benefits on this page are applicable to this hourly position.
Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.
For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.