- Salary
- $30+/hr
- Location
- San Diego, California
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Corporate/Support
- Education
- Associate
- Source
- Lever
Description
Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time.
Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.
As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.
Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.
Position Summary
The Care Navigator is responsible for helping patients successfully move from a behavioral health referral to appropriate care. The role owns the non-clinical navigation process between referral and connection, working proactively to resolve barriers, reengage patients, and prevent referrals from falling through the cracks.
Care Navigation is a non-clinical role. Care Navigators facilitate access to care, provide peer-informed support within the scope of their training, and follow established escalation protocols. Care Navigators do not diagnose, independently assess clinical acuity, provide treatment recommendations, deliver psychotherapy, or replace the judgment of licensed clinical professionals.
Care Navigators bring a patient-centered, peer-informed approach to every interaction. They help patients feel heard, supported, and connected throughout their journey. When Headlight is not the appropriate destination, Care Navigators help patients navigate onward to appropriate care through trusted providers, community resources or strategic partner.
Care Navigators may work onsite within a healthcare partner’s office, in a hybrid model or virtually. When working onsite, the Care Navigator provides real-time warm handoffs and patient navigation within the partner environment. The role extends beyond the physical location and includes referral recovery, patient reengagement, referral quality, follow-up, and continuous improvement.
Skills
Patient Care
Benefits
W2 role with competitive hourly rate and an additional incentive-based pay structureMedical, Dental and Vision on the first of the month after employment (based on FT hours)Paid Vacation, Sick, and Holiday timeEmployee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges. 401(k) plan with company contributionHybrid work scheduleOpportunity to work in a cutting-edge healthcare technology environmentProfessional development opportunities and trainingCollaborative and supportive work cultureImpactful role contributing to the enhancement of patient care and healthcare processes