- Location
- 485 La Trobe St Melbourne, Australia
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- Workday
Description
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
About the role
As a Customer Service and Administration Agent, you will collaborate with the team to provide an outstanding customer experience across various functions. You will act as a critical link between end customers, energy retailers, and field service providers to ensure the seamless delivery of services, resolution of billing or meter reading queries, and processing of back-office transactions.
Key Detail
- Location: 485 La Trobe St, Melbourne (Hybrid options available)
- Position Type: Full-Time
- Hours: Monday to Friday, 8:00 AM – 5:00 PM (No weekend or public holiday shifts!)
Main Activities
- Handle inbound and outbound calls with customers, retailers, and field service providers regarding a variety of questions and concerns.
- Efficiently process back-office task types such as email and Business-to-Business (B2B) transactions.
- Update customer accounts on various systems with appropriate notes and details as required.
- Investigate billing discrepancies, review meter data, and resolve disputes efficiently.
- Identify, handle, and escalate priority or critical issues to Management in line with established procedures.
- Comply with Probe’s privacy, data protection, and information security policies when handling personal data.
The Must-Haves
- Stable, hard-wired internet connection, NBN (no tethering or hotspotting)
- Full working rights to work in Australia
- Full flexibility to work the rotations roster
- Be 18 years of age at a minimum
What we can offer you
- Engaging and comprehensive professional development and training opportunities.
- A diverse and inclusive work environment where we actively foster a respectful workplace free from harassment.
- A culture rooted in compliance, safety, and business conduct where we act ethically with integrity, honesty, and trust.
- A supportive management structure that encourages process improvements and values your voice in our "speak up" culture.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!