Office Services Coordinator, Grade N16

WHO WE ARE
The Montgomery County Office of Human Resources (OHR) builds and supports a strong, resilient, and innovative workforce of more than 10,000 employees. We are a welcoming, collaborative and human-centric workplace that manages essentials of the full employee experience – from recruitment and selection through offboarding. We deliver people-focused programs such as health and wellness programs and professional development. We manage and implement the County’s HR policy, EEO and salary plans. OHR values diverse perspectives, lived experiences, and encourages BIPOC (Black, Indigenous, and people of color), immigrants, women, LGBTQIA+, individuals with disabilities, and veterans to apply.

WHO WE ARE LOOKING FOR
The Office of Human Resources (OHR) is seeking a dynamic, customer-focused professional to serve as our Office Services Coordinator and be the welcoming face of our department! As an Office Services Coordinator, you will be the first point of contact for employees, retirees, jobseekers, and other customers seeking assistance from OHR. The ideal candidate thrives in a highly people-facing environment, communicates effectively with a wide range of customers, and takes pride in helping people get the support they need. Joining the Strategic Communications team within the Director’s Office, you will have the opportunity to support the employees who serve Montgomery County residents every day and make a meaningful impact on our workforce and community.

This job is for you if:

• You love making someone’s day and helping them find what they need.
• You thrive in a fast-paced environment with frequent calls and customer interactions throughout the day.
• You excel at translating complex information into clear, accessible guidance.
• You are organized, attentive to detail, and committed to following through.
• You are looking for an opportunity to grow professionally while making a real difference in your local government and community.

As an Office Services Coordinator, you’ll provide front-line customer service for OHR while supporting the daily reception operations of our office. Your day-to-day will include the following:

• Deliver exceptional customer service as the friendly face of OHR, greeting customers and handling inquiries with confidence and professionalism.
• Manage multiple communication channels including phone, email, and in-person requests.
• Track and coordinate service requests from initial contact to resolution.
• Provide navigation support to employees, retirees, and candidates on our website or systems.
• Maintain organized documentation of customer interactions and follow-ups.
• Support administrative operations including supply management, mail processing, and meeting room coordination.
• Perform other job-related duties as assigned.

• Experience: Four (4) years of progressively responsible office support experience.

• Education: Graduation from high school or high school certificate of completion recognized in the State of Maryland.
• Physical Ability: Ability to wear a headset and occasionally lift moderately heavy supplies (up to 30lbs). 

• Previous reception, call center, or customer service experience

• Previous experience in a human resources environment
• Previous experience using customer relationship management (CRM), case management, or ticketing software to document and track customer requests