Facilities Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Coordinator – Soft Services

Job Summary
The Facilities Coordinator – Soft Services is responsible for the day-to-day coordination and monitoring of soft services and workplace operations. The role ensures efficient delivery of housekeeping, concierge, parking, permits processing, pest control, landscaping, waste management, F&B, event support, and other workplace services in accordance with client requirements, SOPs, SLAs, and KPIs.

Key Responsibilities
- Coordinate and monitor daily soft services operations.
- Manage and process building access, work, event, contractor, vendor, and other site-related permits, ensuring complete documentation and compliance with building requirements.
- Coordinate with relevant internal teams, building management, security, engineering, and vendors for permit approvals and processing.
- Maintain an accurate permit tracker and monitor pending, approved, expired, and completed permits.
- Manage and coordinate parking operations, including parking reservations, service vehicle access, visitor parking, parking allocation, and coordination with parking attendants.
- Monitor parking compliance and address unauthorized parking, parking violations, access concerns, and operational issues.
- Support parking requirements for VIPs, events, contractors, service vehicles, and other special activities.
- Conduct regular floor walks and site inspections to identify service gaps, cleanliness issues, safety concerns, and operational risks.
- Monitor housekeeping, concierge, parking, pest control, landscaping, waste management, F&B, and other soft service activities.
- Monitor vendor attendance, manpower deployment, reliever coverage, uniforms, PPE, and service performance.
- Ensure vendors comply with SLA, KPI, SOP, safety, and contractual requirements.
- Coordinate corrective actions and follow through until issues are fully resolved.
- Support event and meeting room requirements, including setup, housekeeping, concierge, parking, permits, vendor access, and other operational requirements.
- Coordinate VIP visits, client events, employee activities, and special workplace requirements.
- Prepare and maintain daily, weekly, and monthly operational reports, trackers, inspection checklists, incident reports, and action plans.
- Monitor operational supplies and consumables and coordinate replenishment when required.
- Coordinate with Engineering, Security, Workplace Experience, and other internal teams to resolve cross-functional operational concerns.
- Support audits, client inspections, compliance reviews, and site assessments.
- Ensure proper documentation and timely closure of incidents, complaints, and service requests.
- Support sustainability, waste management, and workplace compliance initiatives.
- Perform other duties and responsibilities as assigned by the Premises Manager/Soft Services Lead.

Qualifications
- Bachelor’s degree in Facilities Management, Business Administration, Hospitality Management, or a related field preferred.
- Experience in facilities management, property management, workplace management, hospitality, or soft services operations is preferred.
- Experience in permit processing, parking operations, vendor coordination, and frontline service management is preferred.
- Strong organizational, coordination, communication, and problem-solving skills.
- Good understanding of SLA/KPI monitoring and vendor management.
- Proficient in Google, Microsoft Office, particularly Excel, Word, and PowerPoint.
- Highly organized and detail-oriented, with the ability to manage multiple requests and priorities.
- Willing to conduct regular site inspections and work in a fast-paced corporate workplace environment.

Key Competencies
Soft Services Operations | Permit Processing | Parking Management | Vendor Management | SLA/KPI Monitoring | Site Inspection | Event Support | Client Service | Incident Management | Documentation & Reporting | Problem Solving | Team Coordination

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.