Manager, Process Improvement - Tooling Operations

Position Summary...

What you'll do...

Role summary:
The Manager, Process Improvement leads initiatives to enhance key business functions by analyzing performance data, identifying gaps, and developing sustainable solutions. This role partners with cross-functional teams to simplify processes, drive change management, and ensure alignment with organizational goals. The manager oversees global projects, implements transformational change, and monitors program effectiveness to support continuous improvement. By providing guidance on policies and fostering collaboration, this position contributes to operational excellence and long-term business success while maintaining compliance and promoting a culture of accountability and integrity.
About the team:
The Tooling Operations team partners with operations, process improvement, product, and engineering groups to implement guided workflow tools supporting Marketplace Seller Support, Performance, and Risk teams. Focused on enhancing operational efficiency, the team ensures consistent triage and decision-making for Risk Operations. Leveraging emerging technologies and automation, they conduct validation testing, analyze workflow performance, and drive enhancements. By continuously evaluating tooling outcomes and associate feedback, the team shapes the product enhancement roadmap, contributing to improved experiences for associates and sellers. Collaboration and data-driven insights are central to achieving key business objectives effectively.
What you'll do:

• Develop and implement process improvement initiatives to enhance key business functions and drive organizational goals.
• Analyze data to assess current performance, identify gaps, and recommend sustainable solutions.
• Collaborate with cross-functional teams to align on improvement strategies and secure stakeholder buy-in.
• Lead change management projects, ensuring smooth execution from pilot through full implementation.
• Monitor program performance against metrics, addressing post-implementation issues and optimizing processes.
• Provide guidance on policies, procedures, and controls to support operational excellence and behavior change.
• Manage global projects by applying industry best practices and adapting to evolving business needs.

What you'll bring:

• Proven expertise in process improvement and change management to drive operational excellence.
• Strong leadership skills with experience managing cross-functional teams and mentoring associates.
• Ability to analyze data, identify gaps, and develop sustainable improvement solutions.
• Skilled in project management, including planning, execution, and stakeholder communication.
• Experience in root cause analysis and quality improvement to enhance business processes.
• Proficient in workflow management, automation, and aligning business requirements with operational strategies.
• Demonstrated adaptability and commitment to continuous learning and ethical standards.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Sunnyvale, California US-11789: The annual salary range for this position is $104,000.00 - $202,000.00
Bellevue, Washington US-11663: The annual salary range for this position is $96,000.00 - $186,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Finance, Human Resources, Engineering, Supply Chain, or related field and 2 years’ experience in consulting, project management, business strategy, or relevant area OR 4 years’ experience in consulting, project management, business strategy, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects, Project Management

Masters, Masters: Human Resources, Masters: Supply Chain

Lean Six Sigma Champion Certification - Certification

Primary Location...

809 11th Ave, Sunnyvale, CA 94089-4731, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.