Global Sales Operations Specialist

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

GENERAL RESPONSIBILITY

• Provide operational, administrative, and system support to the greater Pursuit Global Sales Team.
• Support the day-to-day administration and adoption of Pursuit's sales systems, including Salesforce and Revenue Cloud.
• Support Sales Managers and global sales teams with contracting, CRM processes, data maintenance, and system-related questions.
• Assist with the creation, maintenance, and implementation of sales processes, tools, documentation, and resources.
• Support the ongoing adoption of Revenue Cloud contracting processes, helping Sales Managers navigate the system and complete contracting requirements independently.
• Maintain accurate and timely sales information across systems and support data integrity through regular review and updates.
• Collaborate with Sales Operations, Sales Managers, and other internal stakeholders to ensure consistent processes and information across global sales teams.
• Provide training, onboarding, and ongoing support for sales systems and processes as required.
• Provide coverage in the absence of other Sales Operations and Automation team members.
• Support projects and initiatives that require additional operational or administrative support.
• Continuously identify opportunities to improve sales processes, system adoption, documentation, and the overall user experience.

SPECIFIC DUTIES & RESPONSIBILITIES

SALES OPERATIONS & SUPPORT

• Provide day-to-day operational support to Sales Managers and global sales teams.
• Act as a first point of contact for routine questions relating to sales systems, processes, contracting, and CRM administration.
• Build, maintain, and liaise with internal and external stakeholders as required.
• Coordinate and maintain sales materials, resources, tracking documents, and process documentation.
• Assist with account, opportunity, activity, contact, and other sales data updates within Salesforce.
• Support Sales Managers with system navigation, troubleshooting, and process-related questions.
• Assist with the onboarding of new Sales Managers and team members to sales systems and processes.
• Monitor and follow up on outstanding operational tasks to support timely completion.

REVENUE CLOUD & CONTRACTING

• Support Sales Managers in the use of Salesforce Revenue Cloud for sales contracting and related processes.
• Support Sales Managers in completing their own contracting requirements and provide guidance on system processes where required.
• Assist with the preparation and maintenance of rate sheets and other contracting resources.
• Ensure required contracting documentation and information is accurately entered and maintained within Revenue Cloud and associated systems.
• Support the implementation and adoption of new Revenue Cloud processes, functionality, and system enhancements.
• Identify recurring user issues or process gaps and escalate them to Sales Operations for review and resolution.
• Maintain and update supporting SOPs, training materials, and reference documentation as processes evolve.

CRM & DATA SUPPORT

• Support the ongoing maintenance and adoption of Salesforce across global sales teams.

• Assist with maintaining accurate and complete account, contact, opportunity, activity, and other CRM records.

• Perform routine data updates, corrections, and quality checks as required.

• Support users with Salesforce processes and functionality within established guidelines.

• Assist with CRM onboarding and training for new and existing users.

• Identify data or process issues and escalate more complex requirements to Sales Operations and Automation.

• Support CRM projects, system changes, testing, and user adoption initiatives as required.

SALES ENABLEMENT & PROCESS SUPPORT

• Create and maintain user guides, SOPs, training materials, and other resources to support consistent sales processes.
• Lead or assist with training and onboarding sessions for Salesforce, Revenue Cloud, and related sales tools.
• Support communications relating to system changes, process updates, and new initiatives.
• Work collaboratively with Sales Operations to identify opportunities to simplify processes and improve the user experience.
• Assist with testing new system functionality, processes, and enhancements before broader implementation.
• Provide feedback from end users to Sales Operations to help inform future system and process improvements.

CUSTOMER & STAKEHOLDER SUPPORT

• Provide professional and timely support to internal and external stakeholders.

• Assist with customer communications and operational follow-up where required.

• Maintain positive working relationships with Sales Managers, Sales Operations, and other internal teams.

• Ensure information provided to stakeholders is accurate, consistent, and aligned with established processes.

REQUIRED SKILLS & QUALIFICATIONS

• A diploma in tourism, sales, business, administration, or a related field, with at least two years of relevant experience.
• Experience supporting sales teams, business operations, CRM systems, or similar business processes.
• Strong administrative, organizational, and communication skills.
• Comfortable working with technology and learning new systems, with experience using Salesforce or similar CRM platforms considered an asset.
• Experience with sales contracting, Revenue Cloud, or other sales technology considered an asset.
• Self-motivated, resourceful, and able to work independently while knowing when to seek support or escalate an issue.
• Detail-oriented with a strong focus on accuracy and data quality.
• Able to manage multiple priorities, deadlines, and requests in a fast-paced environment.
• Strong interpersonal skills with the ability to build positive relationships with users and stakeholders across different teams and locations.
• Comfortable providing training, guidance, and support to colleagues with varying levels of technical experience.
• Collaborative team player with a willingness to support broader Sales Operations initiatives.
• Adaptable and comfortable working through changing systems, processes, and business requirements.
• Proficient in Microsoft Office and willing to learn and adopt new technology and business systems.
• Willing to travel domestically and internationally, with a valid passport required for conferences and business needs.

The above list provides an overview of what this job requires, but no job description can anticipate every single task, issue, or project that could come up. Pursuit reserves the right to adjust, reduce, add, or change job responsibilities as needed for the success of the business.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job.

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, age, disability, veteran status, and other protected characteristics.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].  

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.