Customer Service Representative

Job Opening at Glad Solutions: Customer Service RepresentativeJob DescriptionGlad Solutions is excited to announce an opening for a dedicated Customer Service Representative to join our team in a full-time capacity. This position will be instrumental in ensuring that our customer service offerings continue to meet the high standards that have set Glad Solutions apart in the industry. Please be advised that this position is not remote, necessitating a hands-on approach at our office in Texas. The role is designed for those willing to thrive in a dynamic, fast-paced environment and contribute positively to our corporate goals and customer satisfaction metrics.We're seeking passionate, energetic, and outgoing Customer Service Representatives eager to help customers efficiently and effectively. In this position, you'll be tasked with providing detailed product and service information, resolving any technical issues that may arise, and delivering an overall exceptional client experience. No previous experience is necessary as we provide comprehensive product training and continuous mentoring to aid in your professional development. If you're looking to start your career with a growing team, this role at our award-winning company could be the perfect fit.Duties and ResponsibilitiesProvide accurate, valid, and complete information by utilizing the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionManage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide pricing and delivery informationPerform customer verificationsProcess orders, forms, applications, and requestsKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customersRequirementsA high school diploma or GED, or an appropriate equivalentSuccessful completion of provided trainingProven customer support experience or experience as a Client Service RepresentativeStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyMust be 18 years of age or olderAbility to build rapport with clients