- Location
- Kenosha, WI, US
- Type
- Temporary
- Department
- Customer Service
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Overview
Snap-on Incorporated is seeking a Service Support I Specialist in its IT Department, in the Kenosha, Wisconsin General Office. This person will provide I/T technical support for end users on several applications over the phone. This position is a temp to hire role in a technical call center.
This resource will handle support calls that come directly from employees of Snap-on and Snap-on Franchisees. They will resolve Level 1 support issues, application and connectivity issues, mail issues, etc. For issues the resource cannot resolve, they will engage/escalate to internal Snap-on resources as required.
Qualifications
This person must have:
- The ability to install and troubleshoot network wireless cards from multiple vendors
- The ability to understand software firewalls and configuration
- Excellent communication, organization, and documentation skills
- The ability to understand call queues and escalations
- Knowledge of web technologies
- The ability to troubleshoot moderate PC problems
- A basic understanding of synchronization utilities and remote assistance tools, such as GoToAssist or GoToMyPC
- Knowledge in MS Office applications, Windows 10, and IE/Chrome/Firefox experience
- A flexible work schedule (coverage ranging between 7:00am - 9:00pm with ability to rotate late shift)