Senior Order Execution Specialist

Senior Order Execution Specialist

Manages end-to-end spare parts order execution, ensuring timely delivery, process compliance, and customer satisfaction.

Manages aftermarket projects for mining customers through cross-functional coordination, order execution, and customer engagement.

Key Responsibilities

•    Own the order handling process for standard spare parts from receipt of purchase order to delivery and invoicing
•    Validate customer orders against proposals and ensure all required information is available for order entry
•    Accurately enter orders in ERP/CRM systems and track their progress through to fulfillment
•    Monitor lead times, material availability, and production schedules to ensure on-time delivery (SIFOT/DIFOT)
•    Coordinate with Procurement, Planning, and Logistics to ensure smooth execution of each order
•    Communicate proactively with customers regarding order confirmations, delivery schedules, and any delays
•    Ensure compliance with export control, documentation, and invoicing requirements
•    Handle changes, cancellations, and urgent order escalations efficiently and professionally
•    Collaborate with Customer Relations and Sales to follow up on overdue receivables when required
•    Manage customer communication, order status updates, escalations, and issue resolution.
•    Prepare and maintain revenue, order intake, backlog, and delivery performance reports.
•    Arrange and facilitate customer meetings, reviews, and follow-up actions.
•    Collaborate closely with key Russian-speaking customers and stakeholders, leveraging Russian language proficiency to support business operations and customer satisfaction.
•    Document and close orders in alignment with internal policies and ensure traceability of records.

Education

•    Bachelor’s degree in business administration, Supply Chain Management, Engineering or a related discipline.
•    Additional certifications in Supply Chain, Customer Service, Logistics, or ERP systems are considered an asset.
•    Russian language proficiency is required.

Experience
•    5+ years of experience in Order Execution, Order Management, Customer Service, Supply Chain, Logistics, or Sales Operations within industrial, manufacturing, mining, or aftermarket service environments.
•    Proven experience managing end-to-end order fulfillment from order receipt through delivery and invoicing.
•    Experience coordinating with cross-functional teams across multiple countries and time zones.
•    Strong customer-facing experience, including managing key accounts and conducting customer meetings.
•    Experience supporting customers in Russian-speaking markets is highly preferred.

Technical Skills
•    Strong understanding of order management, supply chain and customer service processes.
•    Proficiency in ERP systems (Microsoft Dynamics 365, Oracle or similar).
•    Advanced skills in Microsoft Excel and reporting tools such as Power BI.
•    Ability to analyze order backlogs, delivery performance, revenue, and operational KPIs.
•    Strong communication, stakeholder management, and problem-solving skills.
•    Fluent in Russian and English, with the ability to support customer communications, meetings, and business reviews in Russian.

What we offer
•    Competitive benefit package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance option
•    Work-life balance with a flexible work schedule so you can focus on professional and personal priorities
•    Financial support for continuing education
•    Employee Assistance Program
•    A global network of supportive colleagues and growth opportunities
•    We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.  

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.