Quality Improvement Coordinator

Description

Welcome to your opportunity to change the world! If you have a servant’s heart and want to be part of something truly special, then Caritas Family Solutions needs you. We have been serving the people of Illinois since 1947 and have over 500 committed and mission-driven team members. At Caritas, we do not hire people for jobs; we find new team members for rewarding and life-changing careers that make the world better.  

If you are kind, patient, and ready to make a difference, we would love to meet you! 

Full-time employees are offered the competitive benefits outlined below:  

• Generous Paid Time Off
• Paid training  
• Health Insurance  
• Dental and Vision  
• Life insurance  
• 403(b) with company contribution 5%  
• Tuition reimbursement  

We know great candidates bring a wide range of experience. If you believe you can be successful in this role, we encourage you to apply — even if you don’t meet every qualification listed.  

Job Title: Quality Improvement Coordinator

Status: Full-Time, Nonexempt (hourly)

Reports To: Department Director

Starting Compensation Pay: $55,000/annually 

PURPOSE: The Quality Improvement Coordinator is a member of the Performance Quality Improvement (PQI) Team and supports efforts related to planning, recordkeeping, data management, quality assurance, compliance, and performance measurement. This role serves as a key administrative and operational support position that helps ensure the Quality, Compliance, and Quality Improvement functions operate efficiently and effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform manual data entry for surveys, client outcome measures, and record review activities when data cannot be collected electronically.
• Upload, organize, label, and maintain compliance and quality-related documentation.
• Provide administrative support to Quality Improvement, Safety & Risk, and other quality-related committees.
• Coordinate policy review cycles and manage policy uploads within designated systems.
• Generate routine compliance, quality, training, audit, and performance reports.
• Maintain quality dashboards, databases, and tracking tools to ensure information is accurate and current.
• Assist with performance dashboards, scorecards, Quality Improvement Plan reporting, and organizational fact sheets.
• Support quality improvement initiatives, KPI tracking, outcome measurement, and continuous improvement efforts. 
• Analyze and report trends related to compliance concerns, incidents, and risk management indicators. 
• Support quality assurance, reporting, and data integrity activities within the electronic health record system. 
• Coordinate legal holds, records requests, subpoenas, and other information requests.
• Build collaborative relationships across departments to promote a culture of quality, compliance, accountability, and continuous improvement.
• Perform additional duties as assigned.

Please note that the Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties, and skills required. 

Requirements

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE REQUIRED/PREFERRED

Degree/Field Required: High school diploma or equivalent with relevant professional experience. 

Degree/Field Preferred: Associate degree in Administration or a related field. Relevant professional experience may be considered in lieu of formal education. 

Additional Fields of Knowledge Important for the Role: 

• Administrative and office procedures, including records management, document control, office systems, and business terminology.
• Customer and personal service principles, including identifying needs, maintaining service quality standards, and evaluating customer satisfaction.
• English language knowledge, including grammar, spelling, written composition, and effective communication.

Experience Required: Minimum of three years of administrative experience. Relevant education and experience may be considered in combination.

Experience Preferred: Experience supporting quality improvement, compliance, reporting, or administrative operations.

Licenses/Certifications Required: N/A

Licenses/Certifications Preferred: N/A

SKILLS REQUIRED

Manager-Specific: N/A

Basic: Strong active listening, critical thinking, reading comprehension, written and verbal communication skills, and the ability to monitor and evaluate processes for continuous improvement. The ability to read, write, and communicate effectively in English is required. 

Social: Ability to coordinate activities with others, build positive working relationships, provide excellent internal customer service, and demonstrate awareness of the needs and perspectives of colleagues and stakeholders. 

Problem Solving/Decision-Making: Sound decision-making under time constraints, manage competing priorities and deadlines, analyze systems and processes, evaluate performance data, and recommend improvements that support organizational goals. 

Resource Management: Strong time management and organizational skills are required, including the ability to manage multiple projects and responsibilities simultaneously while meeting deadlines.

Technical: Candidates should possess the ability to evaluate processes, identify quality concerns, troubleshoot issues, maintain data integrity, and support performance measurement and reporting activities.

Proficient Computer Skills In: Microsoft Excel, Outlook, PowerPoint, Word, Teams, and database management software.

Expert Computer Skills In: N/A. 

Trauma-Informed: Demonstrates an understanding of trauma-informed principles and supports interactions that promote safety, trust, collaboration, empowerment, and respect for clients and colleagues.

VEHICLE RELATED REQUIREMENTS

Access to reliable transportation: Required.

Access to a reliable automobile: Required.

Proof of continued insurance: Required.

Valid driver's license: Required.

Additional license requirements: None specified.

DRUG-FREE WORKPLACE

Caritas Family Solutions is dedicated to maintaining a safe, healthy, and productive environment for our clients and employees. As part of this commitment, a strict drug-free workplace policy is maintained.