Product Owner III

Description

Job Introduction:

 

The Finance Product and Transformation organization is seeking a Product Owner III to lead strategy, roadmap development, and product execution for Liberty Mutual’s Payment Hub platform. This role will have 2 engineering teams aligned to them and be responsible for the vision for the entirety of the product while supporting an additional PO that is aligned to the product.

As a trusted partner to business, technology, and executive stakeholders, the Product Owner III will define and prioritize strategic investments, align teams around outcomes, and ensure delivery of the highest-value initiatives. The role requires a deep focus on understanding the modernization of payment processing across the Enterprise including but not limited to claim, refund, and commission payments. Partnering with stakeholders in all markets and influencing outcomes to support innovation, resiliency, modernization, and AI-enabled capabilities is a key focus of this role.

 

About the job:

 

Product Strategy & Roadmap Ownership

• Develop a deep understanding of Liberty Mutual’s Payment Hub ecosystem; inclusive of upstream and downstream systems, to effectively represent customer needs, business priorities, and platform capabilities.
• Partner with business, engineering, architecture, operations, and executive stakeholders to define and communicate a clear product vision aligned to organizational and strategic objectives and investments.
• Partner with portfolio and product leadership to translate strategic roadmaps into prioritized product capabilities, features, and execution plans.
• Evaluate tradeoffs, risks, dependencies, and cost-of-delay considerations to guide prioritization and investment decisions.

Product Backlog & Delivery Leadership

• Own and maintain well-groomed, prioritized product backlogs with clear, actionable user stories and acceptance criteria that enable effective squad execution.
• Ensure backlog priorities align to product outcomes, portfolio objectives, customer needs, and enterprise technology strategies.
• Serve as the primary product interface for the squads, providing day-to-day clarification of requirements, priorities, and business context.
• Partner with engineering teams to remove blockers, manage dependencies, and support successful delivery of roadmap commitments.

Stakeholder & Portfolio Alignment

• Build strong relationships across technology, security, infrastructure, architecture, operations, and business organizations to drive alignment and shared understanding.
• Collaborate with stakeholders to understand customer challenges, identify opportunities, and ensure teams remain focused on delivering the highest-value work.
• Contribute to portfolio-level planning and investment discussions while ensuring alignment between squad execution and broader organizational priorities.

Product Health, Outcomes & Insights

• Define, monitor, and continuously improve product health metrics and key performance indicators (KPIs) that measure customer value, reliability, operational performance, and business outcomes.
• Proactively identify risks, gaps, technical debt, or improvement opportunities and drive actions to address them.
• Utilize data, customer feedback, and operational insights to inform product decisions and prioritization.
• Ensure regulatory, security, compliance, and enterprise governance requirements are appropriately considered in product planning and execution.

Agile Leadership & Continuous Improvement

• Actively participate in agile ceremonies, including sprint planning, backlog refinement, demos, retrospectives, and organizational planning events.
• Foster a culture of continuous improvement by leveraging customer feedback, operational learnings, and team insights to refine product strategy and delivery practices.
• Champion an outcome-driven product mindset that balances customer value, business priorities, operational excellence, and long-term strategic objectives.

Qualifications

• Bachelor’s degree in business, finance, humanities, a related field or commensurate work experience.
• Minimum 5+ years of Product Owner experience with demonstrated ability to manage complex, high-scope products.
• High level of proven business expertise needed to set clear priorities for product and understand business value impacts.
• Develops strong stakeholder relationships and influencing across multiple organizational boundaries.
• Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs.
• Ability to lead varied audiences through census building.
• Proven experience with Agile practices and expectations.
• Comfortable with making decisions with some level of uncertainty.
• Strong communication skills, both written and verbal.
• Knowledge of insurance industry preferred.
• Knowledge of relevant products and portfolio strongly preferred.
• Strong experimental mindset to drive innovation amongst uncertainty and exploit market opportunities.

Travel

10%