- Location
- London
- Workplace
- Remote, Onsite
- Department
- Operations
- Experience
- 3+ years
Description
WHO ARE WE
Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
As an IT Support Specialist, you will provide first-level technical support to employees across the Cognism group, ensuring seamless IT operations. You will play a crucial role in troubleshooting technical issues, managing IT assets, and supporting both office-based and remote employees with their IT needs.
YOUR CHALLENGES & OPPORTUNITIES
- Provide IT Support & Troubleshooting – Act as the first point of contact for IT support, assisting employees with technical issues across multiple locations.
- Manage IT Systems & SaaS Applications – Support workplace systems (endpoints) and IT solutions, ensuring employees have the tools they need to perform effectively.
- Optimize IT Asset Management – Maintain an up-to-date inventory of IT equipment, ensuring timely procurement and replacement of faulty hardware.
- Enhance Cybersecurity Compliance – Collaborate with security teams to monitor alerts, resolve security issues, and ensure best practices are followed.
- Improve IT Documentation & Processes – Standardize and document IT processes, troubleshooting guides, and configuration procedures to enhance efficiency.
- Support Onboarding & Offboarding – Work closely with HR Operations to set up IT equipment and user accounts for new joiners and ensure smooth offboarding processes.
- Manage Network & Connectivity – Administer and troubleshoot Wi-Fi networks, ensuring reliable connectivity for office and remote users.
- Deliver Event & AV Support – Provide IT and AV support for in-office events, ensuring seamless setup and operation of multimedia equipment.
OUR EXPECTATIONS
- Professional Experience – Minimum 3 years of experience in an IT support or helpdesk role, managing remote support across multiple time zones.
- Technical Expertise – Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common SaaS applications.
- Network & Security Skills – Experience with network troubleshooting, Wi-Fi management, and basic firewall administration.
- Customer-Focused Approach – Strong service orientation, ensuring operational excellence and high user satisfaction.
- Collaboration & Communication – Ability to work closely with IT teams across different regions and communicate effectively with stakeholders.
- Problem-Solving Mindset – Proactive, solution-driven, and adaptable to a fast-paced environment.
- Organizational Skills – Strong ability to track IT assets, manage tickets efficiently, and document processes for knowledge sharing.
- Certifications (Preferred) – CompTIA A+ and ITIL Certification are highly desirable.
OUR TECH STACK
- Operating Systems – Windows & macOS
- Productivity & Collaboration Tools – Microsoft 365, Slack, Zoom, Atlassian Suite
- IT & Security Management – Entra ID, Microsoft Intune, Autopilot
- Networking & Infrastructure – Wi-Fi networks, firewall administration
- IT Support Tools – IT ticketing systems, remote support software
WHY COGNISM
At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot!
Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.
Here’s what we stand for:
🤝 We Own the Outcome Together.
🤓 We Deeply Understand our Customers.
🏆 We Celebrate Impact Wherever It Comes From.
At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!
