IT Service Desk Student Placement

Duration: 1 year  
Start Date: July 2027  
Location: Enstone  
  

About Us  

We are a high-performance Formula One Team driven by innovation, precision, and passion. Our IT team plays a critical role in ensuring that colleagues across the business have access to reliable technology and support services that enable them to perform at their best. From supporting trackside operations to maintaining factory-based systems, our Service Desk team is at the forefront of delivering excellent IT support in a fast-paced, high-performance environment. 

As an IT Service Desk Student Placement, you'll gain hands-on experience supporting a wide range of users, technologies, and business-critical systems. This is a unique opportunity to develop your technical and customer service skills while contributing to the success of a Formula One team. 

The Role   

During your placement, you will provide first-line IT support to users across the business, helping to resolve technical issues and ensuring a high standard of customer service. Working alongside experienced IT professionals, you'll gain exposure to a broad range of technologies, systems, and support processes while developing practical troubleshooting and problem-solving skills. 

You'll support the day-to-day operation of the Service Desk, assisting with incident management, service requests, device deployment, and continuous improvement initiatives that enhance the user experience. 

Key Responsibilities 

• Provide first-line support for hardware, software, and IT service-related incidents and requests  

• Log, categorise, prioritise, and track support tickets through to resolution  

• Troubleshoot issues relating to desktops, laptops, mobile devices, printers, and business applications  

• Escalate complex issues to specialist IT teams where required  

• Assist with the setup, deployment, configuration, and maintenance of end-user devices  

• Support user account administration, including onboarding, offboarding, and access management activities  

• Maintain accurate documentation of incidents, resolutions, and IT procedures  

• Assist with hardware asset management and inventory control  

• Support meeting room technology and audiovisual equipment across the site  

• Contribute to continuous improvement initiatives that enhance IT services and user satisfaction 

 Who We’re Looking For   

• Currently studying a degree in Information Technology, Computer Science, Computing, Cyber Security, Software Engineering, or a related discipline, and seeking an industry placement during your penultimate year of university  

• Strong interest in IT support, customer service, and technology  

• Basic understanding of Windows operating systems, Microsoft 365, networking, and computer hardware  

• Excellent problem-solving skills and a methodical approach to troubleshooting technical issues  

• Strong communication skills with the ability to explain technical concepts to non-technical users  

• A customer-focused mindset with a passion for delivering excellent service  

• Strong organisational skills and attention to detail  

• Ability to prioritise tasks and work effectively in a fast-paced environment  

• Proactive, adaptable, and eager to learn new technologies 

• You must have the right to work in the UK, as we cannot provide sponsorship for this role  

• You must be available to attend onsite interviews  

What We Offer in Return  

At Alpine Formula One Team, you won’t just contribute; you’ll make a direct impact on race car performance at the pinnacle of motorsport. Working alongside some of the most talented individuals in the industry, you’ll help shape innovation on a global stage.  

Our purpose-built facilities in Enstone provide the perfect environment to thrive. We offer a competitive salary, private medical healthcare, full access to our free on-site gym, a fully catered restaurant with a daily allowance and a wide range of additional benefits designed to support your wellbeing and growth.  

Beyond the perks, you’ll be part of a team that’s pushing boundaries in Formula One. The thrill of pioneering cutting-edge technology, combined with a collaborative and inclusive culture, creates unmatched opportunities for career development and personal achievement.  

Take the next step in your career and play your part in shaping the future of Formula One.