Account Manager

Department: Contracts

Responsible to: Commercial Director

Main Purpose of Job: 
Build & maintain strong customer relationship, ensuring customer satisfaction & driving business growth. Act as main point of contact for customer, addressing their needs & concerns while representing the company’s interests. Identify new business opportunities. We are looking for someone to become a vital part of our team who has got knowledge and experience when dealing with blue chip retails and has some knowledge and understanding of the signage industry.

Responsibilities

·       Customer relationship management: Building & maintaining strong, positive relationship.

·       Needs & assessment: Understanding the customer’s needs & ensuring we meet those needs.

·       Communication: Maintaining clear & consistent communication & first point of contact.

·       Customer Service: Providing excellent customer service and addressing client issues effectively.

·       Business Development: Identifying and pursuing new business opportunities within existing accounts. 

·       Reporting: Preparing status reports on accounts and providing feedback to management. 

·       Project Management: Leading and coordinating project activities related to client accounts. 

·       Negotiation: Negotiating contracts and terms with clients. 

·       Collaboration: Working with internal teams to ensure client needs are met. 

·       Problem Solving: Identifying and resolving client issues in a timely and effective manner

 

·       To deliver an unrivalled service to the customer:  Ensure the company remains the preferred supplier.

 

·       To ensure the Customer activity log is kept up to date and comprehensive.

·       To be fully conversant with all relevant aspects of the customers business and able to report as requested.

·       To provide the Commercial Director with regular information updates regarding status of account and its progress within the business.

 

·       Ensure Customer invoicing is carried out no later than 4 days after job completion.

·       Ensure Coop team’s job files and customer activity logs are updated daily

·       Investigate at least 5 underperforming jobs per month and report on reasons.

·       Ensure the account is run to budgeted margin or better.

·       Visit Customer as required but at least four times a month.

·       Look for and implement Margin improvement strategies within the account.

·       To work with and manage team of Project Managers and Project Coordinators providing guidance and direction, and particularly promoting and enforcing ERP (M1), Lead & Jobs reporting & accuracy.

·       To ensure your Coop Team Searches and related KPIs are reviewed and revised on a daily basis.