Business Development Manager – Riyadh, Saudi Arabia

Are you ready to make an impact in a global financial services company? Are you passionate about building strong partnerships, driving business growth, and helping people move money across borders? Join Western Union as a Business Development Manager and play a key role in expanding and supporting our agent network across Saudi Arabia. 

Role Responsibilities 

As a Business Development Manager, you will be responsible for growing and managing a portfolio of remittance agents across Saudi Arabia. You will focus on developing existing relationships, acquiring new partners, and driving commercial performance across your territory. Working closely with cross-functional teams, you will help deliver business growth while ensuring operational excellence and compliance. 

This is a hybrid role based in Riyadh (minimum 3 days in the office). 

In this role, you will: 

• Develop and maintain strong relationships with existing and prospective remittance agents across Saudi Arabia. 

• Identify and onboard new agent partners to expand Western Union's market presence. 

• Drive agent performance through sales initiatives, promotional campaigns, pricing programs, and product adoption strategies. 

• Support revenue growth by identifying new business opportunities within the remittance and payments ecosystem. 

• Collaborate with internal stakeholders across Marketing, Operations, Compliance, Product, and Finance to support business objectives. 

• Monitor market trends, competitor activity, and customer needs to identify business opportunities and recommend actions. 

• Conduct regular business reviews with agents to evaluate performance and implement improvement plans where needed. 

• Ensure agents operate in accordance with Western Union policies and local regulatory requirements. 

• Support negotiations and commercial discussions with partners to strengthen relationships and drive mutual growth. 

• Travel regularly within Saudi Arabia to engage with partners and support business initiatives. 

Role Requirements:

• 5-7 years of experience in business development, sales, account management, partnership management, or related commercial roles. 

• Experience within the remittances, payments, banking, FinTech, or broader financial services industry. 

• Good knowledge of the Saudi Arabia payments and remittance landscape. 

• Proven ability to manage partner relationships and drive commercial results. 

• Understanding of regulatory and compliance requirements within the financial services sector, including AML/KYC principles. 

• Strong sales, negotiation, and relationship management skills. 

• Ability to analyze business performance and identify growth opportunities. 

• Excellent communication and stakeholder management capabilities. 

• A proactive, self-driven approach with strong organizational skills. 

• Ability to work effectively within a fast-paced, matrixed, and multicultural environment. 

• Fluency in English; Arabic language skills are preferred. 

• Based in Saudi Arabia with the ability to travel as required. 

We make financial services accessible to humans everywhere. Join us for what’s next.    

Western Union is well positioned to become the world’s most accessible financial services company —transforming lives and communities. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.   

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/  

Benefits   

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).  

Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.    

Your KSA specific benefits include:     

• Group Life policy, fully sponsored by Western Union    

• Comprehensive Group Medical policy – Spouse and children up to age 25 can be covered, subject to the insurer’s review of eligibility. The cost of this benefit is fully sponsored by Western Union.    

• Housing Allowance    

• Children Education Reimbursement scheme    

• Club Membership Reimbursement program   

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.    

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.    

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.