Director - Quality Assurance

Company:

Marsh

Description:

Marsh is seeking candidates to join our Quality Assurance Team based in the Mumbai office. This is a hybrid role that requires working in the office at least three days a week.

Director – Quality Assurance (Grade G)

What can you expect?

We are seeking a dynamic and experienced First Lines of Controls Manager to:

• Oversee first line of defense controls across Marsh IMEA.
• Provide proportionate management information to the Marsh IMEA SteerCo to assist the SteerCo in managing performance against risk appetite and strategic objectives.
• Propose and undertake deep dives into focused areas of risk, reporting to the Marsh SteerCo and IMEA Risk Committee

The incumbent in the role will be reporting to the Marsh IMEA COO and matrix to Head of Global Internal Controls acting as a conduit between the BCS, Business and Second Line.

We will count on you to:

• Drive and optimise the effectiveness and efficiency of our first line controls across IMEA to manage risk and support our financial performance.
• Partner with the business to build sustainable and repeatable capabilities raising the standard and execution of our services to clients.
• Analyse and review data, tools, business processes and operational standards with a view to managing risk.
• Evaluate business processes and assess their suitability for business needs.
• Research and monitor the external landscape to identify developments and manage our first line controls.
• Represent the IMEA region on internal global forums, including management reporting and issues escalation.

Risk Management and Controls

• Managing oversight of risk in the First Line and promoting a culture of risk awareness
• Taking the lead for the region on Group wide initiatives such as Operational Resilience, whilst providing opportunity for Marsh IMEA President sponsored deep dives into focused areas of risk, thereby providing senior management with enhanced oversight
• Acting as risk advisor (with input from the relevant matrix/functional manager(s) where appropriate) ensuring first line risks are identified, quantified and mitigated in accordance with centrally defined risk management methodologies and protocols
• Reviewing and maintaining controls, monitoring their effectiveness and enhancing where necessary

     Regulatory

• To work in conjunction with the Second Line on ensuring regulatory and company/group requirements are met and that there is suitable evidence to support this
• To work alongside the Second Line on regulatory consultations to ensure that the implications of any changes and any issues around implementation are understood by the First Line
• To participate in all major regulatory projects that have a business impact
• To ensure all changes to policies, procedures, projects and regulations are fully embedded within the business and, where appropriate, that testing is undertaken
• To provide senior leadership with updates on the regulatory environment, and any actions required

Proposition Governance

• To be responsible for oversight of proposition governance across all Marsh business segments and escalating issues for senior leadership attention as appropriate

• What you need to have:
• A minimum of 15 years of relevant experience of leading strategic governance within a dynamic, matrixed organization, collaborating successfully with other functions to deliver on the organization’s strategic objectives
• Ability to translate technical knowledge into operational practice to ensure a seamless governance structure is in place and act as the subject matter expert when required
• Knowledge of Insurance broking/intermediary processes would be a distinct advantage
• Experience in developing / executing vision and associated strategic objectives
• Ability to build and manage strong relationships with internal stakeholders throughout all levels of the organization
• Effective communication and influencing skills
• An understanding operational excellence
• Strong analytical skills

What makes you stand out:

• Quantitative, fact-based approach to decision making
• Demonstrated commercial mindset
• Experience with project management methodologies
• Excellent verbal and written communication skills

Why join our team?

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.