Professional Services Engineer L3

Apex Technology Management, a New Charter Technologies company, is an award-winning Managed IT services company that clients rave about, and competitors want to be. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.) We are nimble but growing rapidly and our top-notch technology services (Managed services, cloud, cybersecurity & professional services) are in high demand throughout the state of California.

Learn more about working with us here: What our employees say about working at Apex. Our employees can tell you that the perks are nice, but it’s the team that you work with that really makes Apex a great place to be. We offer competitive pay, benefits, and long-term career growth opportunities. Apex has a reputation for providing our clients with the right technology solutions every time. We are committed to integrity and excellence in customer service. Let’s consider our future together.

Our Mission and Core Values
Our mission at Apex is to transform organizations and lives through innovative technology solutions. This heartfelt and passionately lived-out Mission coupled with our Core Values is the driving force behind all we strive to accomplish. Simply stated, we are a company that believes that we can and are transforming organizations and people's lives through who we are and the innovative technology solutions we provide!
 

Our Core Values (IT Techs)

• I - Integrity: Always do the right thing even when it’s hard. Be honest and true, conducting every part of our business with the utmost integrity.
• T- Teamwork: Work together as a team, valuing one another, and putting the needs of the team above one's own needs.
• T - Transformation: Be focused on and committed to accomplishing our mission. Positive transformation for our clients, our team members, and our communities.
• E - Excellence: In every aspect. Our work environment. Our communication with our clients. In the work we do. And in the things no one sees. Be dedicated to being the absolute best.
• C - Customer Service Obsession: The “core” core value. Always go the extra mile for our clients. Be obsessed with providing the very best experience to our clients.
• H - Humility: We always have something to learn from someone else. Be open to always learning more.
• S - Security: We are a security-first company. We take the incredible trust our clients place in us seriously. We take extra precautions to keep our clients safe and secure.

This is what keeps us rowing in the same direction as we create and maintain small business and enterprise-level computer and network infrastructures. Most importantly, we truly care about our employees and our clients. We are genuinely committed to exhibiting compassion, concern, and care for our clients, employees, community, and world. We implement the right solutions, the right way, the first time, and every time. Above all, we are the safe choice – the right choice – for those who realize the importance of well-managed information technology. We demonstrate what it means to be a "People First" culture, committed to providing employees with an environment where their talents can flourish. Leading with integrity and excellence, we are committed to providing exceptional customer service to the clients that we have the privilege to serve. We are a growing company seeking the best employees in the business.

If this is you, and you wish to be a part of an amazing team of down-to-earth people who like to work together and have fun together, you’ll be an integral building block of something great: a rapidly growing company headquartered in Redding, CA but expanding throughout the state. We can't wait to hear from you, APPLY TODAY!

Our employees can tell you that the perks are nice, but it’s the team that you work with that makes Apex a great place to be. We offer competitive pay, benefits, and long-term career growth opportunities. Apex has a reputation for providing our clients with the right technological solutions every time. We are committed to integrity and excellence in customer service. Let’s consider our future together. Apply Today!
 

Benefits and Perks

• Gym membership / Reimbursement
• Discounted Car Care Services
• Paid time off to volunteer
• Education/tuition reimbursements
• Technical and leadership training opportunities
• Medical insurance with employer contributions for employees and family
• Dental and Vision insurance
• Generous Quarterly Profit-Sharing Bonus Plan.
• 401k with up to 5% company match.
• Twice Weekly company paid Lunch
• Caffeinate Monday’s! Company paid DUTCH day!

Role Overview

The Professional Services Engineer is responsible for executing and delivering complex IT modernization projects based on solution designs developed by the Systems Architect. This role serves as the primary technical implementation lead, ensuring projects are deployed accurately, securely, and in alignment with architectural standards.

Apex primarily utilizes Dell, SonicWall, Ubiquiti and Cisco hardware across client infrastructure environments. Candidates must demonstrate proven proficiency and hands-on experience implementing, configuring, and supporting solutions built on these platforms.

This is a senior, client-facing role requiring deep hands-on technical expertise, strong communication skills, and the ability to independently execute complex infrastructure projects in a fast-paced professional services environment.

Primary Responsibilities

The Professional Services Engineer is responsible for the following activities in support of successful project delivery and client engagement:

• Lead technical execution from project kickoff through completion
• Deliver implementations within defined scope, timeline, and quality standards
• Identify, communicate, and mitigate technical risks during deployment
• Maintain alignment with approved architectural designs and internal standards
• Provide technical leadership during project execution
• Validate performance, resiliency, and operational readiness prior to project closure
• Produce clear documentation and knowledge transfer materials
• Ensure successful transition of completed solutions to managed services or operations teams
• Maintain professional, solution-oriented communication with client stakeholders
• Perform onsite project work at client locations as required
• Participate in scheduled after-hours or weekend implementation activities when necessary to minimize client business disruption
• Travel to client sites as needed to support project delivery

Experience & Technical Qualifications

The Professional Services Engineer must demonstrate senior-level, hands-on experience delivering complex enterprise IT projects in a professional services or MSP environment. This role requires independent execution capability across infrastructure, networking, cloud, modern workplace, and security platforms.

Professional Background

• 5+ years of hands-on experience implementing complex infrastructure solutions
• Proven history of independently executing complex migration and modernization initiatives
• Experience delivering projects for midsize and enterprise organizations
• Background operating in multi-site and hybrid environments
• Experience coordinating onsite deployments and scheduled cutovers
• Strong client-facing communication and documentation skills
• Expected Compensation of $115k to $125k Dependent on Experience

Infrastructure & Virtualization

Demonstrated experience implementing and migrating:

• Windows Server deployments and full server migrations
• VMware vSphere / ESX and Microsoft Hyper-V environments
• Physical-to-virtual and cross-platform migrations
• Enterprise storage solutions (SAN/NAS) and underlying storage technologies
• Windows Failover Clustering and high-availability configurations
• Enterprise backup platform implementation and recovery validation

Cloud, Identity & Modern Workplace Modernization

Experience executing cloud adoption, identity transformation, and endpoint modernization initiatives:

• Azure IaaS deployments and server-to-cloud migrations
• Active Directory to Entra ID transitions
• Hybrid identity architecture and synchronization
• Microsoft 365 migrations, tenant transitions, and consolidation projects
• SharePoint Online migrations

Modern Workplace & Endpoint Deployment

• Microsoft Intune and MaaS360 device management implementations
• Windows Autopilot provisioning and automated device enrollment
• Secure device configuration baselines and compliance policy deployment
• Conditional Access and Zero Trust-aligned device access configuration
• Endpoint lifecycle deployment as part of modernization initiatives

Identity & Access Security Implementation

• Multi-factor authentication (MFA) configuration
• Conditional Access policy deployment
• Secure identity configuration aligned with project requirements

Network Infrastructure Implementation

Demonstrated experience leading deployment and modernization of enterprise network environments:

• Full network infrastructure replacements and refresh initiatives
• Enterprise routing and switching implementations
• LAN/WAN and SD-WAN deployments
• Firewall implementation and secure remote connectivity solutions
• IPSec and SSL VPN deployments
• Network segmentation and performance optimization
• High-availability and business continuity configurations

Wireless & Connectivity

• Wireless LAN (WLAN) design and deployment across complex SMB and enterprise environments
• Access point and controller-based wireless implementations
• Secure wireless segmentation and guest network configuration
• Point-to-point and site-to-site wireless bridge deployments
• Coverage validation, signal optimization, and performance tuning

Security Implementation & Resiliency

Implementation-focused security experience within infrastructure projects:

• Firewall rule configuration and policy hardening
• Secure remote access configuration
• Endpoint protection deployment
• Backup validation and disaster recovery testing
• Implementation of security best practices within infrastructure deployments

Certifications (Preferred)

• Microsoft role-based certifications
• Cisco CCNA / CCNP
• VMware VCP
• Azure certifications
• Security+ or CISSP

Physical & Work Environment Requirements

• Primarily knowledge-based work utilizing computer systems and remote access tools
• Extended periods of sitting, typing, and screen-based work
• Frequent use of keyboard, mouse, and telephone/video conferencing tools
• Ability to lift and transport equipment up to approximately 25 pounds (servers, network hardware, peripherals)
• Ability to work in server rooms, network closets, and client office environments
• Occasional bending, kneeling, or crouching during equipment installation
• Ability to travel to client locations as required (local and occasional air travel)
• Availability to participate in scheduled after-hours or weekend project work when necessary

Apex, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Apex recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.