- Location
- Paris, France; Lyon, France; Marseille, France; Bordeaux, France
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Sales 🇫🇷
- Seniority
- Manager
- Experience
- 5+ years
- Industry
- Insurance
- Category
- Customer Success
- Role type
- Individual Contributor
- Environment
- Office
- Source
- Ashby
Overview
Customer Success Managers at Alan partner with strategic customers to maximize their experience through onboarding and high-touch support. Responsibilities include building stakeholder relationships, leading complex onboarding processes, delivering product education, and driving adoption metrics. The role requires 5 years of customer success or enterprise account management experience, B2B digital company background, and strong communication skills in both French and English. Candidates should have experience leading cross-functional projects and a creative, empathetic approach to stakeholder engagement.
Skills
Languages
Remote Scope
About Alan
Alan is building the new standard in prevention insurance, integrating insurance, prevention, and care into a single user experience. They serve over 1 million members with 40K+ company partnerships.
