Senior Technical Application Service Specialist

End Date

Sunday 28 June 2026

We Support Flexible Working – Click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

The requirement is for a Senior Technical Application Service Specialist with 8–11 years of experience, having strong expertise in SQL and relational database performance tuning, along with hands-on experience in scripting using Shell or Python. The role demands solid operational exposure in SRE/L2 support, incident management, and monitoring tools such as Dynatrace.
Candidates with working knowledge of cloud platforms, preferably GCP (with Azure or AWS as alternatives), and awareness of DevOps practices, including CI/CD pipelines, are highly preferred.
We are targeting individuals who demonstrate strong problem-solving and troubleshooting capabilities, with a proactive approach, collaborative mindset, and a positive attitude towards handling production-critical environments.

Job Description

• Technical Application Service        Specialist Engineer E

  Job Title: Technical Application Service Specialist

  Experience: 04 to 07 years

   Location: Hyderabad

  Working Pattern: Hybrid

  Job Description Summary

  As a Service Specialist E in Financial Wellbeing, you will be skilled at working independently managing a wide range of stakeholder topics and complex issues. They contribute to improving service processes and mentoring themselves and other members. This grade focuses on deep product technical knowledge, enhancing problem-solving skills, and taking on responsibility to lead the service resiliency and drive to automate.

  Working within the Financial Wellbeing Platform your focus will be to engage and collaborate towards the pivotal roles required in the next stage of our transformation journey. Our Platform purpose is to create a leading experience to help our customers before, during and after financial difficulty. Focus on helping customers to become more financially resilient and improve their overall financial wellbeing. We aim to achieve this purpose through improving colleague tools and applications, creating, and enhancing these to allow customers to better understand and manage their day-to-day finances, and by simplifying the Customer Financial Assistance systems through an increased focus on SRE improvements, SLI/SLO's, Data engineering controls, Test Automation, DevOps, Cloud Technologies, Rationalisation, and collaborations across our squads.

  You'll join a dynamic team which will work closely with Chester/London based colleagues who are passionate about new ways of working and new ideas. Developing Operational Run capability by coaching others on how to build serviceability into the design and architecture of new solutions, minimising risk and delivering cost efficient software. Overall they will provide insights into the performance of existing software solutions - ensuring that Labs priorities effectively across existing issues and new features from their Product backlogs.
  
  In this role you should be able to collaborate with the team, be able to coach and support the development of others, whilst providing expert guidance.   Being involved in cross-disciplinary teams, they should be able to showcase excellent interpersonal and communications skills. Engaging into a highly collaborative way to complete assigned work, showcase progress and address problems that are well defined, complex and to support methods to remove routine tasks, whilst being quick learners who can learn and adapt to new tools and technologies being used within Lloyds and the wider industry.

  This role accepts 24*7 responsibility for service availability, currency and performance. This is also a leadership level role and will blend both technical expertise with great passion for developing both yourself and collaboratively with others.
  
  Acts as the accountable service authority for the platform, setting direction and deployment of service resiliency, risk management, and as continuous improvement & automation leader.

  Job Description

  What are we looking for (Behaviours & Competencies)

  We believe that people don't fit accurately into roles, and we value everyone's individual skills, experience, and knowledge. These are some of the skills we're looking for:

• A passion for application support, data and technical service resiliency engineering, ensuring our customers receive the most reliable service - strong desire to serve customers and ensure that functionality of software operates to meet their needs
• Collaborating with engineers from on and offshore teams, working across different platforms and technologies.
• Strong problem-solving skills, leading live support and incident management as and when needed.
• Understanding and ability to learn or experience of use of tools such as Dynatrace, GHE, UCD, and ServiceNow and embrace learning and constant improvement culture.
• Experience using DevOps toolsets to delivery to live, within a cloud environment experience.
• Communicates Effectively- able to build working relationships with a range of internal customers, with a passion for learning from and coaching others
• Comfortable challenging stakeholders - saying “No,” but also explaining why in terms they understand
• Situational Adaptability - works effectively in different team / lab environments
• Continuous Learner - appetite to continuously improve
• Innovative - takes an interest in changes industry standard processes (e.g. DevOps), Automation, emerging technologies (e.g. Machine Learning)
• Analytical - able to analyse data and explore patterns and deliver and/or drive solutions and automation
• Organisationally awareness - able to network effectively / understands Lloyds operating structures
• Complex Problem Solver - able to consider impacts and advise on balancing risks and mitigations

• As a Senior Technical Application Service Specialist, you will be the go-to expert for complex service issues and escalations. They lead training sessions, contribute to service strategy, and manage high-priority service issues. This role emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality.

  Job Description

• Subject Matter Expertise: Act as the primary expert for resolving complex service issues and handling escalations.
• Training & Development: Lead training sessions to upskill team members and ensure consistent service excellence.
• Strategic Contribution: Play a key role in shaping service strategy and driving process improvements.
• Process Improvement: Identify and address shortcomings in business practices, suggesting and implementing improvements. Leads on Problem Management reviews following significant incidents.
• Operational Accountability: Accept 24/7 responsibility for service availability, performance, and currency leading incident recovery minimising impact on service.
• Cross-Functional Collaboration: Work closely with other departments to enhance service quality and implement best practices.
• Critical Thinking: Undertakes analysis of multiple sources of data and uses research, active listening and observation to identify the problem/situation and generate simple ideas.
• SRE and Service Engineering: Applies software and automation as tools to solve challenges and manage production systems, to balance release of new features with system stability, all to ensure product reliability and scalability.
• Technical Operations: Monitors, troubleshoots, diagnoses, resolves or manages technical issues across a range of technology products, organised and directed by policies, processes and supporting procedures.

• 
   

  It would be great if you had:

• Application portfolio management to ensure our configuration, risk and currency management plans are in place and take appropriate priority.
• Influencing multiple product teams backlogs so that our application landscape is modernised and automated through exploiting new technologies.
• Strong technical skills based around technologies like MS SQL Server, Windows Server, Linux, WebSphere, UCD, Oracle, .NET, Java.
• Experience in Application and Database performance tuning for SQL Server, with use of triage experience using full stack Dynatrace, and SentryOne Client for SQL
• Scripting knowledge using bash, shell, python, or Powershell
• Awareness of DevOps toolsets to delivery to live, within a cloud environment experience.
• Innovative - takes an interest in change industry standard processes (e.g. DevOps, Automation, emerging technologies (e.g. AI and Machine Learning)

• ​Knowledge & Experience

• Candidates need to have SRE/L2 production support experience of minimum 8+ years
• Stakeholder Management - ability to influence and obtain agreements from key stakeholders
• Operational excellence & Experience in IT support - understands Production environments, complexities of system architecture and able to advise on operational excellence
• Production Testing expertise - knowledge of Lloyds system architecture and requirements for thorough testing pre release
• Relevant knowledge or experience of the specific Business area and supporting systems beneficial but not critical to the Role
• Risk Management - Strong knowledge of implementation risks and considerations, including run cost management, supplier performance, resource supply and demand, regulatory compliance and quality management

• Must Have Skills

• Strong in SQL, Relational Database performance tuning, Scripting (Shell scripting, Python) Operational exp: SRE/L2 support, incident management, Dynatrace Cloud: GCP (preferred) else Azure or AWS Awareness of cloud DevOps, CI/CD tools

• Key Responsibilities

• Incident, Problem and Change Delivery Processes
• Own the incident and Problem portfolio for the Financial Wellbeing Platform
• Assess and triage impact of existing incidents and problems, and deliver change to enhance service offering.
• Advise on the prioritisation of defect fixes based on risk / impact alongside other backlog items
• Communicate and advise on the impact of risks to Lab Engineering Lead and Product Owner
• Service Insight, identify, understand and analyse new trends and issues in live software solutions
• Create MI and reports to be shared within the Lab and Value Stream Leadership
• Manage Bank Service Level Agreements to ensure that these are being met
• Ensure software solutions adhere to Quality Charter
• Understand production change process providing impact analysis to Lab and Value Stream Leadership
• Assist in the planning and scheduling of change.
• Be aware of changes being applied to Platform/Squad supported production services

• What else:

  Our group values of Keeping it Simple, Making a Difference Together and Pitting Customers First are at the heart of our ethos so a commitment to improvement, combined with adaptability, a love of learning, and a collaborative approach are crucial to us.

  At LBG, we’re invested in your continual development. That’s why we champion a collaborative learning environment that will support you with time to grow, career goals and encourages knowledge-sharing. Our inclusive culture offers you flexibility to try new things while helping you build the future you want.

  On top of our platform team ethos we're genuine about both equal opportunity and our colleagues representing the communities we serve - developing and advancing the best in our people. Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications on a CV. So if even if you can’t say ‘yes’ to all of the above, but you’re self-motivated, passionate about delivering phenomenal solutions and interested in joining us at a critical and exciting time, then we’d love to hear from you…

  Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.

  Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.

  We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together.

  As part of the Group's commitments as a result of ring-fencing legislation, colleagues based in the Islands and Gibraltar are required to be exclusively dedicated to the non-ring-fenced bank and its subsidiaries. This means that colleagues who are based in the Islands or Gibraltar would not be able to undertake roles for the Ring Fenced Bank from their existing location and would need to consider relocation when applying for roles.