Customer Service Agent - $15.00

Job Description

Overnight Shift: 10:30 PM - 6:30 AM

Hands-on, people-first, and always moving forward.

Fox Rent A Car is looking for motivated team members who enjoy a fast-paced environment and take pride in delivering both operational excellence and strong customer service. Our Operations Customer Service Agents support vehicle preparation, customer assistance, and fleet coordination to help keep airport operations running efficiently.

This role is ideal for someone who enjoys staying active, solving problems, and working directly with customers and team members throughout the day.

Your Primary Focus Is To

Customer Assistance & Service:

• Help customers find vehicles and assist with luggage
• Handle vehicle exchanges, swaps, or upgrades
• Ensure vehicles are prepped and positioned for departure
• Welcome returning customers, and conduct thorough inspections
• Check for damage, record mileage, verify fuel levels, and secure keys
• Ensure customers remove all belongings safely
• Process paperwork, explain charges, and answer questions
• Verify rental agreements and finalize checkouts
• Obtain signatures and manage documentation

Vehicle Transportation & Coordination:

• Move vehicles throughout the facility and to off-site locations — overflow lots, dealerships, body shops
• Run reservation lists to ensure proper vehicle availability
• Transport vehicles between return areas, prep areas, and ready lines
• Fuel vehicles and handle strategic parking

Education & Experience

• Valid driver's license and proven ability to safely operate various vehicle types
• High school diploma or equivalent

We're Looking For

• Strong attention to detail and natural problem-solving skills
• Excellent people skills and patience with customers who might be stressed about travel
• Physical ability to stay active, move around the facility, and handle hands-on vehicle preparation
• Ability to work in all weather conditions

We Offer

• Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
• Company-paid Life Insurance
• Company-paid AD&D Insurance
• Flexible spending account
• Parental leave
• Employee assistance program

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com