Business Process Analyst

About The Role:

We are currently seeking a Business Process Analyst to join the Operations Strategic Support department. Our team provides process analysis and improvement solutions; utilizing technology like Appian (BPMS), Appian, Automation Anywhere (RPA) and DocuSign (eSignature) to build custom applications that automate enterprise processes. As a Business Process Analyst, you will be responsible for business process analysis, business analysis, relationship management, quality assurance and project execution.

The Impact You'll Make:

Business Process Analysis

• Conduct process discovery and elaboration workshops to document current state processes
• Utilize six sigma methodologies, like DMAIC, to facilitate process improvements
• Perform business process gap analyses to meet business unit’s desired outcomes
• Model future state business processes using the BPMN (Business Process Model and Notation) 2.0 analytical method

Business Analysis

• Lead various requirements elicitation techniques including workshops, interviews, and surveys
• Understand and implement design thinking principles in order to drive application development.
• Design creative process solutions to client problems that enhance user experiences (UX)
• Define, refine, and maintain user stories to meet the project goals and objectives
• Facilitate regular product demonstrations to solicit feedback from multiple stakeholders
• Collaborate with project team members to develop quality sustainable process solutions
• Familiar with the fundamentals of database design, interpret data and generate visualizations to support analysis

Relationship Management

• Develop strong partnerships with team, functional peers, sponsors, and multiple stakeholders
• Effectively manage expectations of project sponsors and committees
• Seeks out opportunities to optimize client experiences and deepen client relationships
• Tailors communication appropriately for both technical and non-technical audiences

Quality Assurance

• Create and maintain comprehensive test plans based on user story acceptance criteria
• Facilitate User Acceptance Testing (UAT) with a cross-functional project team

Project Execution

• Define milestones and metrics for project success
• Perform activities such as controlling scope and timeline
• Responsible for release management
• Facilitate user communications and training

Leadership

• Active change agent that works collaboratively with associates at all levels of the organization
• Navigates complexity and uses influence skills to manage relationships and projects
• Ability to lead with influence without formal organizational authority
• Be an active team member within a community of practice environment.
• Seek out opportunities to serve in leadership roles throughout the organization

Continuous Improvement:

• Conduct the onboarding and technical training of new engineering associates and participate in ongoing mentoring with team members
• Implement continuous improvement and innovation opportunities using new or current technologies
• Shows curiosity in learning new ideas and finding practical opportunities to leverage them in daily work

What You'll Bring To Baird:

• A minimum of three years of relevant experience and a proven track record of delivering substantial business results. Experience should cover areas of process analysis, business analysis, and project management, preferably within a diversified financial services firm
• BBA/BS in Management Information Systems, Information Technology Management, Computer Science, Business Administration or Finance is preferred
• Working knowledge of Business Process Model and Notation (BPMN) and Decision Modeling Notation (DMN)
• Advanced computer skills, with proficiency in Microsoft Word, Excel, PowerPoint, Project, SharePoint, and Visio

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Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.