- Location
- Warsaw, Poland
- Type
- Full-time
- Department
- Customer Service
- Education
- High School
- Closing date
- 3 weeks ago
- Source
- Workday
Description
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.
We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.
Job Description
In this role, you will act as the first point of contact for our Partners, delivering high quality support and ensuring a seamless experience across a range of banking services.
If you enjoy helping people, solving complex issues, and working in a dynamic environment where every interaction is different, this role is for you.
What You Will Do
Deliver operational support to Elavon’s business Partners: Independent Sales Organizations & Integrated Software Vendors (mainly via emails but also via phone) regarding transacting, funding, reporting, boarding and financial queries
Respond to Partners inquiries, requests, and concerns with professionalism
Resolve issues efficiently, aiming for first contact resolution
Investigate and resolve billing disputes and payment discrepancies
Perform account maintenance, including updates and corrections
Research and follow up on complex cases requiring further investigation
Ensure all interactions meet quality, compliance, and regulatory standards
Collaboration with other teams - Technical Partner Support, Product Support, Sales, Onboarding
Tracking of issues, recommending changes to improve work quality and productivity
Communication and trainings to Partners on project/process changes. Work Monday to Friday between 8:00 and 18:30, including Polish bank holidays
What You Bring
Basic Qualifications
High school diploma or equivalent
4–5 years of relevant customer service experience
Preferred Skills and Experience
Fluent oral and written communication skills in Polish and English
Knowledge of banking products, services, and operational processes
Strong communication skills with the ability to manage conversations effectively
Excellent problem solving and negotiation skills
Confidence in handling challenging or sensitive customer situations
Strong attention to detail with the ability to identify and resolve issues
Good time management skills balancing efficiency and service quality
Ability to work across multiple systems, including Microsoft Office tools
Why Join Us
Be part of a supportive, customer focused team
Gain experience in the banking and financial services sector
Strengthen your problem solving and communication skills
Make a meaningful impact by helping customers navigate financial matters
This role requires working from a U.S. Bank office location at least 3 days per week.
Accessibility
We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.
Total Rewards
U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.
We offer a market-competitive compensation package that includes:
Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
Employee recognition programs that celebrate achievements and milestones for all.
We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.
We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.
Closing Date
Posting may be closed earlier due to high volume of applicants.
We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.
