Dispatcher

Job Type: Full-time Schedule: (Monday – Friday, 9:00am - 5:00pm to start, 7:30am to 4:00pm after introductory period is over.)About UsWith 44 years of excellence in the industry, we are an established dental laboratory with a proven track record of quality and innovation right here in Torrance. We aren't slowing down—we are actively growing and looking for passionate individuals to join our team and build a long-term career with us.About the RoleWe are seeking a motivated, detail-oriented Dispatcher to join our dynamic lab office team. In this role, you will be the crucial bridge between our dental technicians, office staff and the dentists/dental surgeons we serve. You’ll help ensure our operations run seamlessly.Key Responsibilities:Schedule and dispatch drivers, based on customer and employee needs, service calls, or predetermined routes and cities.Monitor and track the location of drivers in real-time using our tracking software.Maintain detailed records of calls, route changes, and other dispatch-related data.Communicate with drivers, employees, and customers to ensure accurate delivery and/or service completion.Communicate and respond to doctor inquiries, providing updates on the status of deliveries and pickups.Troubleshoot and resolve any operational issues that arise during the dispatching process.Qualifications:High School Diploma or equivalent.Authorization to work in the United States. Proven entry-level experience as a Dispatcher or in a similar role.Strong communication skills, both verbal and written. You must feel comfortable speaking on the phone.Be able to accept feedback and correction without dispute from fellow co-workers and Management. Proficiency in using Microsoft Excel and Google Docs.Ability to multitask, prioritize, and manage time effectively in a high-pressure environment.Strong problem-solving skills and attention to detail.Familiarity with local geography such as South Bay and Los Angeles areas, and traffic patterns.Benefits & PerksHealth & Wellness: Comprehensive Medical, Dental, and Vision insurance—plus, your own dental lab work is done for free!Retirement Planning: 401(k) plan with a company contribution.Work-Life Balance: Paid Time Off (PTO) and sick days, with major holidays off.Environment: A great team culture within a comfortable, modern lab setting.Growth: Comprehensive on-the-job training program with clear pathways for career advancement.