Description

Customer Care Representative

Be the welcoming face of Wyandot Behavioral Health Network.

At Wyandot Behavioral Health Network (Wyandot BHN), every interaction matters. We're looking for a friendly, organized, and compassionate Customer Care Representative to create a positive experience for every client, family member, and visitor who walks through our doors or calls our offices.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing outstanding customer service, we'd love to meet you.

What You'll Do

As a Customer Care Representative, you'll play a vital role in connecting clients with the care they need by:

• Welcoming clients and visitors while creating a positive, professional first impression.
• Answering incoming phone calls promptly and routing callers to the appropriate team members.
• Scheduling appointments and making reminder calls while documenting client interactions accurately.
• Assisting walk-in clients, including directing individuals requesting crisis services to the appropriate provider.
• Communicating expected wait times and offering scheduling options when appropriate.
• Verifying, updating, and maintaining accurate client demographic and insurance information.
• Collecting copays and self-pay fees during check-in.
• Verifying insurance eligibility online or by phone.
• Communicating appointment cancellations and schedule changes with clients and staff.
• Supporting multiple clinic locations by learning their scheduling and operational processes.
• Processing incoming and outgoing mail in a timely manner.
• Maintaining confidentiality and handling all client information in compliance with HIPAA regulations.
• Helping identify and report facility safety concerns when needed.

What We're Looking For

We're seeking someone who is:

• Passionate about providing exceptional customer service.
• Organized, detail-oriented, and accurate when managing information.
• Comfortable multitasking in a busy healthcare environment.
• Able to communicate professionally and compassionately with clients, coworkers, and community partners.
• Self-motivated while also enjoying working as part of a collaborative team.
• Committed to maintaining confidentiality and protecting sensitive information.

Requirements

Qualifications

• High school diploma or equivalent required.
• Bilingual candidates are encouraged to apply.
• Intermediate proficiency with Microsoft Office applications.
• Valid driver's license, reliable transportation, and a clean driving record.
• Ability to quickly learn scheduling systems and operational procedures across multiple locations.
• Strong attention to detail and excellent organizational skills.

Why Join Wyandot BHN?

When you join Wyandot BHN, you become part of a mission-driven organization dedicated to improving the health and well-being of our community. Your work will make a meaningful difference by ensuring every client feels welcomed, respected, and connected to the services they need from the moment they reach out.

If you're ready to make an impact through outstanding customer care, we'd love to hear from you.