- Location
- Queens, NY, US
- Workplace
- Onsite
- Department
- Administration
- Seniority
- Senior
- Closing date
- Today
- Source
- iCIMS
Description
Who We Are
It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships is one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to be a part of the event that has redefined 'spectacular' and has become a worldwide pop-culture destination. With more than 1 million on-site visitors, 224 million television viewers worldwide, close to 40 million online visits, and more than 3 billion social media engagements in 2025, why not come and enjoy the thrill and excitement of working with our team?
We are seeking Seasonal Command Center team members who play an essential role in the US Open guest experience. In this role, you will wear many different hats and have the opportunity to assist visitors from around the world and deliver customer service. Our team members genuinely enjoy interacting with people and know what it takes to provide excellent customer service.
The Role
- Report to and work closely with the Senior Director of US Open Security.
- Revise and maintain the Command Center Desk Positions Workstations document.
- Coordinate with IT staff to ensure that all IT components at each Command Center workstation are operating properly.
- Revise and maintain the Command Center TV Monitor Layout document.
- Coordinate with Facility Operations AV Manager to ensure that all TV monitors and systems within the Command Center are operating properly
- Ensure that all NYPD camera feeds are available within the Command Center.
- Work closely with the Senior Director of US Open Security on all Security Deployments
- Maintain all documents contained within the Command Center Drive.
- Issue all portable radios within the Command Center and maintain the log.
- Work jointly with the other US Open Staff to coordinate all efforts for Lost & Found, both during the US Open and for the post-US Open process.
- Coordinate and operate all security programs supported through the Command Center
- Coordinate with IT to ensure the preparation of each command center workstation
- Coordinate the setup of the Vehicle Inspection Station
- Revise all Vehicle Delivery Passes and other security-related collateral materials and ensure their production prior to the start of the US Open.
- Work closely with the Senior Director of US Open Security on all security-related training programs and correlating documentation.
- Other duties as assigned
Who You Are
- Possess event operations experience or Sports Business Management college course work
- Prior security, fire/life safety, or emergency response experience preferred
- Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
- Must maintain a positive demeanor
- Excellent communication skills
- Proficient with Microsoft and other computer programs
- Available to work for the full duration of the US Open tournament and be available days, nights, weekends and extended hours
- Must be able to work autonomously and as part of a team
- Bilingual (preferred)
- This position is exempt
What We Offer
Compensation: Varies by role.
Uniforms: Employees will be provided with uniforms to ensure a professional and cohesive team appearance.
Daily Meal Allowance: A meal allowance will be loaded onto your credentials each workday during the US Open, allowing you to enjoy meals on-site during your shift.
Exciting Work Environment: Be part of a dynamic team at a world-class venue, contributing to an unforgettable experience for players, staff, and fans.
Come One, Come All
We strongly encourage you to apply if you’re interested; all unique backgrounds and experiences welcome!
USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.
