Technical Product Support (TPS) Engineer (CVD Equipment)

As a Technical Product Support (TPS) Engineer, you support the development and commercialization of advanced semiconductor equipment through system troubleshooting, beta site support, performance analysis, and technical documentation. The role collaborates with cross-functional teams to drive successful product releases and deliver high-quality support solutions.

Key Responsibilities

• Provides systems support for engineering systems in applications or reliability labs. Supports engineering owners by working on assigned projects in conjunction with vendors, or suppliers.
• Acts as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes
• Presents system performance data as required. This includes performance metrics such as Uptime, MTBF, MTBI, Availability, equipment and process parameters.
• Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at the engineering level.

Requirements

• Bachelor’s Degree in Engineering or a related technical discipline.
• Experience in technical support, product support, equipment engineering, or field service, preferably in the semiconductor industry.
• Strong troubleshooting, root cause analysis, and problem-solving skills.
• Ability to analyze equipment performance and reliability data.
• Experience creating technical documentation and support materials.
• Effective communication and presentation skills, with the ability to collaborate across R&D, manufacturing, and customer support teams.
• Proactive, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Hands-on experience with equipment installation, testing, calibration, and system upgrades is an advantage.

Work Location

• Science Park II (Moving to Tampines office starting mid-2027)

## Qualifications

### Education:

Bachelor's Degree

### Skills

### Certifications:

### Languages:

### Years of Experience:

7 - 10 Years

### Work Experience:

## Additional Information

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### Shift:

Day (Singapore)

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### Travel:

Yes, 20% of the Time

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### Relocation Eligible:

Yes

### Referral Payment Plan:

Employee Referral (Standard)

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.