Triage Nurse (LPN)

Scheduled Weekly Hours: 40

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The Licensed Practical Nurse (LPN) provides direct clinical support to providers and patients in an ambulatory care setting, delivering nursing care within the scope of practice under the direction of a Registered Nurse and/or provider. The LPN supports patient care through assessment, intake, triage, clinical procedures, medication administration, patient education, care coordination, and accurate clinical documentation. This role collaborates with providers and interdisciplinary team members to promote high-quality, patient-centered care while ensuring compliance with regulatory requirements, professional nursing standards, and organizational policies.

Education/Training:

• Graduate of an accredited  Licensed Practical Nurse program

Licenses/Certification:

• Current Licensed Practical Nursing (LPN) licensure in Massachusetts
• Active Basic Life Support (BLS) certification through American Heart Association (AHA) or American Red Cross
• Responsible for keeping state licensure, continued education and BLS certification current.    

Required Qualifications and Skills:

• Minimum of one (1) year of nursing experience in a physician office, ambulatory care, outpatient, or comparable clinical setting.
• Strong clinical nursing skills, knowledge of patient care practices, and medical terminology proficiency.
• Ability to perform patient assessments, recognize changes in patient condition, and appropriately triage clinical concerns.
• Ability to obtain, monitor, and accurately document vital signs and patient health information
• Strong interpersonal, verbal, and written communication skills.
•  Ability to build rapport with patients, families, providers, and colleagues.
• Ability to work collaboratively in a team-based healthcare environment
• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced clinical setting.
• Ability to maintain accurate clinical documentation and protect patient confidentiality.
• Demonstrate commitment to patient experience, quality improvement, and continuous process improvement.
• Ability to maintain clinical competency and comply with regulatory, professional, and organizational standards

Preferred Qualifications and Skills:

• Experience providing patient education regarding treatment plans, medications, and preventive care.
• Experience administering medications, injections, and immunizations in accordance with established protocols.
• Experience performing telephone and/or in-person triage in a medical practice setting.
• Experience using electronic medical record (EMR/EHR) systems and familiarity with physician office workflows.
• Experience managing provider inboxes or patient messaging through an EMR.
• Experience with prior authorizations, referrals, and care coordination.
• Experience supporting staff training or onboarding activities.
• Experience working in a multi-provider or specialty medical practice.

Essential Job Functions:

• Provide direct nursing care and clinical support to patients in accordance with the Licensed Practical Nurse (LPN) scope of practice, organizational policies, and professional standards.
• Perform patient intake activities, including obtaining and documenting vital signs, medical histories, assessments, and other clinical information to support safe and effective patient care.
• Collaborate with providers and interdisciplinary team members to coordinate patient care, facilitate treatment plans, and ensure continuity of care.
• Triage patient concerns, respond to patient inquiries, and appropriately escalate clinical issues to providers or other healthcare team members.
• Assist with examinations, procedures, diagnostic testing, and other clinical interventions while ensuring patient comfort, safety, and quality outcomes.
• Administer medications, injections, immunizations, and treatments in accordance with established protocols, provider orders, and scope of practice requirements
• Provide patient and family education regarding health conditions, medications, treatment plans, preventive care, and follow-up instructions to support optimal health outcomes.
• Support care coordination activities, including referrals, prior authorizations, prescription refill processes, and patient follow-up efforts.
• Maintain accurate, timely, and complete documentation within the electronic medical record (EMR) and other applicable systems while ensuring patient confidentiality.
• Prepare, maintain, and stock clinical work areas and examination rooms to promote efficient workflow, infection prevention, and regulatory compliance.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Age and Diversity Related Criteria: Consistently treats patients, colleagues and visitors with dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics and cultures.

Ability to Fulfill Job Expectations: Must have the ability to perform essential functions of the position, including required work hours, locations and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation.

Physical Demands:

• Ability to sit, stand, walk, bend, stoop, reach, and move throughout the workday
• Ability to frequently use hands and fingers for clinical procedures, patient care activities, documentation, and operation of medical equipment.
• Ability to lift, carry, push, pull, and move up to 25 pounds regularly and up to 50 pounds occasionally using proper body mechanics and equipment as appropriate.
• Ability to assist with patient positioning, transfers, and mobility activities as required
• Ability to visually assess patients, read medical records, and accurately document information.
• Ability to communicate effectively with patients, families, providers, and other healthcare personnel in person and by telephone.
• Ability to work in a fast-paced clinical environment requiring sustained concentration, attention to detail, and the ability to manage multiple priorities.
• Ability to safely operate clinical and office equipment used in the performance of job duties.
• May be exposed to infectious diseases, bloodborne pathogens, bodily fluids, and other occupational hazards common to healthcare environments; appropriate safety precautions and personal protective equipment are required

Essential Job Functions:

• Excellent interpersonal skills and teamwork ability
• Prepares exam rooms for providers between patient contact
• Maintains clinical competency, continued education, and LPN license
• Knowledge and appropriate use of medical terminology
• Reviews, interprets, and manages clinical documentation
• Works collaboratively with other health care professionals in providing outcome-oriented care
• Demonstrates problem solving and thrives in a fast-paced work environment
• Maintains a safe and healthy environment for patients and co-workers by following standards and procedures
• Knowledge and comfort managing prior authorization and referral process
• Ability to assist in inbox management and refills according to SMA policy
• Conduct Cerner Electronic Medical Record environment and office workflows
• Commitment to patient experience and quality improvement in the outpatient setting
• Ability to schedule new and established patient appointments
• Understanding provider requests and complete them in a timely manner

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Salary Range: $25.16-$38.42

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Salary Range Details

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value Sturdy Health’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

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Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.