Overview

Associate Cloud Specialist

Location: Hyderabad, India Work Model: Hybrid – 3 Days per Week in Office

About the Role

As an Associate Cloud Specialist at Hyland, you'll serve as a trusted escalation resource and subject matter expert within our cloud environment. You'll independently resolve complex monitoring alerts, support disaster recovery testing, lead scheduled maintenance windows, and drive meaningful improvements — all while mentoring fellow team members and delivering an exceptional customer experience.

Your Role Responsibilities – Here's What You'll Do

• Serve as an escalation resource for team members, handling complex inbound requests from internal and external stakeholders while applying best practice knowledge to deliver effective cloud-hosted solutions support.
• Take proactive measures to identify trends, improve monitoring of cloud-hosted solutions, and drive internal efficiencies — staying current on industry best practices.
• Troubleshoot and resolve complex cloud issues utilizing the company's systems, utilities, and support processes, operating as a trusted advisor on issues and trends.
• Mentor, coach, train, and provide feedback to team members; may contribute performance and technical capability insights to leadership.
• Develop internal documentation and implement enhancements to audit information gathering, ensuring compliance with established standards, policies, and configuration guidelines.
• Assist with implementing, testing, and maintaining systems and processes related to the cloud business continuity and disaster recovery plan.

Technology Tools

• Microsoft Server Environments
• Microsoft Active Directory
• Networking, Storage & Virtualization Technologies
• Dell, Cisco, and/or HP Hardware

Role Essentials – What You'll Need

Bachelor's degree or equivalent experience with relevant experience in process improvement and solving complex issues

Lean Six Sigma Black Belt certification required

Strong knowledge of Microsoft Server environments including Active Directory, networking, storage, and virtualization technologies

Strong critical thinking, analytical, and problem-solving skills with a demonstrated ability to translate goals into new ideas and design solutions

Strong oral and written communication skills with a professional demeanor and the ability to interact with discretion and tact

What We'd Like to See – Preferred Skills

Relevant experience driving internal process improvements and operational efficiencies

Knowledge of systems administration principles, including Dell, Cisco, and/or HP hardware

Demonstrated ability to influence, motivate, and mobilize team members and business partners across functions

Self-motivated with the ability to manage projects to completion with minimal oversight

Strong ability to establish rapport, build trust, and gain consensus with team members and stakeholders

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.