Center Coordinator

Description

Summary: 

The Center Coordinator is responsible for supporting the daily operations of the center through coordination of staffing, onboarding, training, administrative processes, and operational workflows. This role serves as a key partner to center leadership by ensuring staff readiness, operational efficiency, service continuity, and a positive experience for learners, families, and employees.

The Center Coordinator oversees workforce administration, employee onboarding, training coordination, compliance tracking, payroll support, facility operations, administrative processes, and day-to-day center operations. This role is expected to successfully obtain and maintain Registered Behavior Technician (RBT) certification through Lighthouse Autism Center and may provide direct learner support to ensure continuity of services and operational stability.

Responsibilities:

Scheduling & Workforce Administration

• Maintain daily therapist schedules and coordinate staffing adjustments based on learner needs, staff availability, and clinical guidance.
• Manage staff and learner call-ins, attendance tracking, PTO administration, and coverage needs.
• Approve timecards and resolve payroll-related discrepancies.
• Support hiring activities including interview coordination, guided shadows, and onboarding logistics.
• Maintain employee records and workforce tracking tools.
• Partner with center leadership to ensure staffing continuity and operational efficiency.
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• Coordinate onboarding activities for new employees, including orientation, required documentation, and readiness for independent work. 
• Schedule and coordinate training activities, competency assessments, and required learning programs. 
• Track RBT certification progress, including application submission, examination scheduling, examination results, and certification renewals. 
• Maintain training, certification, compliance, and credentialing records. 
• Coordinate and document mock competency assessments and certification readiness activities. 
• Coordinate CPR/First Aid certifications, skills evaluations, and renewal requirements. 
• Coordinate CPI training, disengagement competency assessments, and required recertifications. 
• Plan, coordinate, and track completion of quarterly in-service training requirements. 
• Partner with Training, Human Resources, and center leadership to support employee readiness and development. 
• Monitor completion of annual training, certification, and compliance requirements.

Administrative & Center Support

• Maintain learner, employee, and operational records.
• Coordinate family onboarding documentation and routine center communications.
• Assist with workers’ compensation administration, facility inventory, IT equipment, and maintenance needs. Support Human Resources, Payroll, Benefits, Leave Administration, and employee-related processes.
• Manage administrative systems, operational tracking tools, and documentation of repositories.
• Support audits, compliance activities, reporting requests, and corrective action documentation.
• Support and coordinate center activities and programs related to building culture (You Rock’s, coordinating events as applicable, etc...)

Direct Learner Support

• Provide direct learner support following successful completion of RBT certification.
• Implement treatment plans under the supervision of a BCBA when providing direct services.
• Complete required documentation and data collection associated with learner services.
• Support continuity of care during staffing shortages, schedule gaps, and emergency operational needs.

Qualifications:

• High school diploma or equivalent required; associate or bachelor's degree preferred. 
• Experience in healthcare, education, operations, administration, customer service, or a related field preferred. 
• Ability to successfully obtain and maintain Registered Behavior Technician (RBT) certification through Lighthouse Autism Center. 
• Strong organizational, communication, and time management skills. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Strong attention to detail and ability to maintain confidentiality. 
• Proficiency with Microsoft Office and ability to learn scheduling, payroll, documentation, and operational systems.
• Experience in ABA environment is preferred but not required.

Physical Requirements:

• Lifting/carrying more than 50 lbs
• Running
• Able to sustain impact to body (i.e. being hit, etc) in any area
• Crouching, sitting, kneeling for sustained periods of time
• Bending at the wait to touch knees and/or toes
• Full range of motion of hands and arms
• Sitting on floor and chair for long periods of time
• Ability to move quickly from standing to seated or kneeling position
• Communicate expressively and receptively both verbally and written

Lighthouse Autism Center is an Equal Opportunity Employer. The above statements are intended to describe the general nature and level of the work being performed within this role. The description is not intended to be considered as an exhaustive or all-inclusive list of responsibilities, duties and/or skills required. Lighthouse Autism Center reserves the right to modify, adjust and/or add/detract at any time to the role as described above to meet the needs of the business and/or market trends. Bachelor’s degree in health sciences, business, or general administration, a plus. Lighthouse Autism Center is an Equal Opportunity Employer. The above statements are intended to describe the general nature and level of the work being performed within this role. The description is not intended to be considered as an exhaustive or all-inclusive list of responsibilities, duties and/or skills required. Lighthouse Autism Center reserves the right to modify, adjust, and/or add/detract at any time to the role as described above to meet the needs of the business and/or market trends.