- Location
- Washington, DC · Arlington, Virginia, United States
- Workplace
- Hybrid
- Department
- 58241376 - AFS Design & Digital Products
- Experience
- 5+ years
- Source
- Greenhouse
Description
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
The Customer Intelligence & AI Readiness Strategist is responsible for defining and mobilizing the vision, roadmap, and operating model that enable customer intelligence, experience measurement, content readiness, and AI preparedness across the organization. This role serves as a strategic connector across customer experience, content, analytics, governance, and data teams, aligning capabilities, platforms, processes, and investments to support informed decision-making and continuous improvement. The strategist identifies and prioritizes opportunities, evaluates enabling technologies and practices, and leads the development of frameworks that transform customer and experience signals into organizational action. Acting as the steward of the customer intelligence and AI readiness ecosystem, this role ensures the right people, processes, data, and tools are in place to support both current experience goals and future AI-driven experiences.
The work:
- Define and lead the roadmap for customer intelligence and AI readiness capabilities, establishing the vision, priorities, operating model, and investment strategy needed to support customer-centered decision-making and future AI-enabled experiences.
- Assess, recommend, and mobilize the platforms, processes, and governance structures required to support the full insight lifecycle, from data and feedback collection through analysis, activation, measurement, and continuous improvement.
- Evaluate the organization's readiness for AI-driven discovery and engagement, including AEO/GEO, AI search, conversational experiences, content quality, metadata maturity, and the discoverability of public-facing content and data.
- Develop business cases, implementation strategies, and adoption roadmaps for customer intelligence capabilities, including Voice of the Customer platforms, experience measurement programs, analytics tools, and related technologies.
- Partner with Content Strategy, UX Research, Audience Research, Customer Analytics, Governance, Taxonomy, Data, and AI teams to align priorities, connect initiatives, and ensure insight-generating capabilities are integrated across the digital ecosystem.
- Establish frameworks, standards, and governance practices that improve the quality, consistency, stewardship, and strategic use of customer, content, experience, and operational data across platforms and teams.
- Define enterprise measurement approaches that connect customer feedback, behavioral analytics, content performance, experience metrics, and AI-readiness indicators into actionable decision-support mechanisms for leadership and program teams.
- Serve as a strategic advisor to stakeholders and client leadership, translating organizational goals into prioritized initiatives and guiding the implementation of capabilities that strengthen customer understanding, improve experience outcomes, and advance digital and AI transformation objectives.
Here’s what you need:
- Bachelor’s degree.
- 5+ years of experience developing and implementing strategies for customer experience, digital transformation, customer intelligence, content operations, digital analytics, AI readiness, or related enterprise capabilities.
- Experience defining roadmaps, operating models, governance frameworks, or capability strategies that align business goals, customer needs, and technology investments.
- Demonstrated ability to evaluate platforms, processes, and organizational capabilities; develop business cases and recommendations; and guide implementation efforts across complex stakeholder environments.
- Experience collaborating across cross-functional teams, including content strategy, UX research, analytics, governance, data, technology, and business stakeholders to drive strategic outcomes.
- Familiarity with customer intelligence, digital analytics, content strategy, governance, taxonomy, experience measurement, or related disciplines that support customer-centered decision-making.
Bonus if you have:
- Experience assessing or implementing Voice of the Customer, customer experience measurement, feedback management, or customer intelligence programs, including platforms such as Qualtrics, Medallia, or similar solutions.
- Experience developing strategies related to AI readiness, generative AI adoption, AEO/GEO, content discoverability, structured content, data readiness, or emerging AI-enabled customer experiences.
- Experience supporting federal agencies, regulated industries, or large-scale public-sector digital transformation initiatives.
- Experience evaluating or partnering with teams responsible for analytics, data catalogs, data visualization tools, AI prototyping, or enterprise data-management capabilities.
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:
$142,700—$228,700 USD
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
Requesting An Accommodation
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Skills
Prototyping