Technician I, Support Services

Summary:

Job Description Summary
All technical support professionals in the IT Support Technician I role are considered generalists that must be familiar with all of Lynn University’s IT systems, hardware, and applications. These professionals will respond to issues, resolve incidents, and fulfill service requests escalated by the IT Contact Center and the IT Customer Service Desk. These technicians must have strong troubleshooting abilities and be knowledgeable in Microsoft Windows, Apple macOS, and iOS. Responsibilities include moving, adding, or changing hardware or other parts of the IT environment, as well as supporting university events. The IT Support Technician I role focuses on operations while participating in minimal project-related activities

Job Description:

Essential duties and responsibilities

• Support IT-related hardware residing on the desktop, including phones, computers, cabling, and related accessories, as well as supporting applications installed on computer workstations and mobile devices.
• Granting application access to Lynn University students and employees.
• Initial troubleshooting, diagnostics, and resolution of IT-related issues experienced by end-users.
• Create, maintain, edit, and validate accurate and thorough documentation of processes and procedures based on assigned responsibilities and expertise.
• Follow the IT Department processes and procedures to update and complete tasks assigned within the preferred university IT Service Management application.
• Provide IT and audio-visual support for university-hosted events.
• Deliver outstanding service with a smile.

Preferred knowledge, skills, abilities, and certifications

• Microsoft Technology Associate - Windows Operating System Fundamentals
• Apple Service Fundamentals
• Apple Certified iOS Technician
• Apple Device Support Certified
• Jamf 100 Certified
• Comp TIA A+ Certified

Minimum Qualifications

• Bachelor's degree (B. A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Two years experience with audio-visual systems.

Accreditation and equal opportunity

Lynn University does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Lynn University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431, [email protected], or +1 561-237-7727; or to the U.S. Department of Education Office for Civil Rights.

Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call +1 404-679-4500 for questions about the accreditation of Lynn University. 2020 Lynn University

Americans with Disabilities Act

Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling +1 561-237-7639.

The Annual Security and Fire Safety Report

In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at lynn.edu/securityreport

For your health, Lynn University is smoke- and tobacco-free.